. Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. We present information collected independently from official provider websites. When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. 20. Ask us on live chat! Google Maps is a web mapping service developed by Google. Suddenlink bumps up its prices after your first 12 months of service. Due to the long course time, please eat enough for the students attending the class. We value your privacy. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Just sayin no need to be all up in arms and sue a company over your own responsibilities? The complaint has been investigated and resolved to the customers satisfaction. I agree to receive the Forbes Advisor newsletter via e-mail. The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Things to Keep in Mind While Returning Equipment By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Suddenlink Communications. Yes, you do need both a router and a modem. Because the just take a payment for a month of no use! Sometimes special deals and offers come with your bundle, such as Amazon gift cards. I also was told they do not keep tracking of confirmation numbers. I cant say enough good about this company! While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. Choosing it was an obvious choice.. disconnection/billing/returning equipment. Thank you, you have successfully subscribed to our newsletter! SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. The suddenlink stores locations can help with all your needs. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. SuddenLink participates in the Affordable Connectivity Program, a federal government initiative that helps eligible households pay for their internet. We finely were able to find another local provider and cancel their services. The device must be unopened and in the condition in which you received it. We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . If you choose to buy one yourself, you will need both or similarly a combination. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! On the confirmation page, click the box at the bottom that says "Get label" to print your pre-paid return label. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. The monthly rental fee for the equipment is $10 per month. Then I get a call the next day saying I still owed money $89.60 to be exact. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . Unit H. New Bern, NC 28562. 8:30 AM - 6:00 PM. This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. Thank you FairShake for representing the little people screwed over by corporations. Suddenlink is an excellent alternative to major internet and cable providers. Thanks for leaving a review. Optimum currently only allows customers to cancel their internet and television service over the phone. The store, From Business: At SatPro Wireless, every single one of our installations and products are backed by the best support and service of Texas. Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. It's a horrible company. If you cancel your Suddenlink internet service, you must return your equipment or pay for it. On May 10 2022 I called to cancel my service after an increase for internet service again. Ask us about our "no box or no label" and Group Ship programs. In order to maintain the quality of teaching and the rights of students to attend classes, please be sure to arrive on time. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). All Rights Reserved. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. Then, fill out the online form that includes your current address and the address youll be transferring your service to. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. Phone number to dial 877-694-9474. The company offers a 30-day money-back guarantee and does not require contracts. Most plans provide customers with unlimited data. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. Find a suddenlink stores near you today. If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. In 2022 Optimum bought them and got worse! For long hair, remember to tie your hair with a rubber band. Find way to . That was back in September. Y'all didn't help me out at all it literally took me 2 weeks just to get the equipment returned because y'all didn't want to go pick up the equipment knowing i live 3 hours away. Check your inbox and stay tuned for deals, news and more. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514. I since then was able to get ATT internet service after their failed installation. Information provided on Forbes Home is for educational purposes only. Sign up to receive our free weekly newsletter. You need to call customer service to cancel your plan. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. Please see our. If no stars becomes a thing this company sure would have that. Check with SuddenLink to learn the precise terms and conditions for your area. A link has directed you to this review. 4. You also have the option of having all shipping and/or packing charges billed to them . "Excuse me?" Streamlined simple shipping. I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. All rights reserved. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. The compensation we receive for those placements affects how and where advertisers offers appear on the site. Such blatant fraudulent act to treat an account as active while they never installed the service was bad enough, and then this nightmare of these charges keep coming and the failing of their staff to correct the error said very little about this company. internet requires a modem and router. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). Remain on the line. Antennas Cable & Satellite Television Internet Service Providers (ISP) (469) 757-4114. It is easy to make changes and modifications to your plan. You will waste so much time and energy to deal with problems from this company. Get directions. More wonderful scenery is waiting for you to find. How do I know I can trust these reviews about Suddenlink? We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . 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