For your reference, reasons for rejection are included below. When they don't pay, I'll see in small claims court. Win or lose, it'll cost them money. Verification can help ensure real people write reviews about real companies. Roberto came back as promised and fixed the problem right away. Ive learned my lesson. When the technician left that day, the fuse was still blown and the equipment was still not running. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Mr. Rooter was founded in 1970 and began franchising in 1972. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. Three times & cancel you as a business is not run like that. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. This tool was recommended by the company over the phone. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. He replaced five feet of pipe with copper pipe. Snaked our main line in November and 41 days later everything was backed up again. on a house I recently purchased. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. I still don't know what the cause is or if he is coming back. Note that complaint text that is displayed might not represent all complaints filed with BBB. Desired outcome: We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. Backed Up Sewer Line / Unethical Practices!!! A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. This complaint was posted by a verified customer. Roto Rooter sent three different technicians to this property. Small bathroom was clear. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. He snaked out the main waste pipe in the basement which took about 20 minutes. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. 2. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. Customer Reviews are not used in the calculation of BBB Rating. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Roto-Rooter were very polite and friendly and sent me an email. A link has directed you to this review. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The price he quoted was fair and the workmanship was top-notch. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. They did not show on Saturday. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Companies can ask for reviews via automatic invitations. Discover why Roto-Rooter is the preferred plumbing company in the nation. The servicemen did a great job and clean up the water problem. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. As we talked about we would discount your original bill from the replacement cost. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. (Invoice #***********.) I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. Another Roto-rooter technician followed up with a camera. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. RR tried to scope the pipe but did not succeed in finding any leak. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Soon after a guy shows at the door talking water mitigation. The landlord received the estimate on 12/14. August 10, 2022, I called rooter rooter 3-days ago. It's now 9pm. So I hung up. Tristian had attempted to clear the drain from the basement. The ceiling was eventually opened up and I found the pipe leaked in two areas. Their investigation involved creating a hole and opening my ceiling. Well Known Reputation. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. So I told her your rude never mind about my request. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. "Hello ****, this is Ted at Roto Rooter. We had to travel three hrs total to wait for them. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. Customer Reviews are not used in the calculation of BBB Rating. No call, they never showed up. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. Dissatisfied. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. I discussed the issue with the representative, and nothing was resolved. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Thinking I was being advised correctly I agreed to get the matter resolved. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. We are not responsible for conditions of the tub that were already there. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. The equipment could not execute the job. I called RR and informed them they broke the drain pipe. 01/06/23. Nearly 3.5 hours later (3:30 pm), still no service technician! This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. After waiting the following day, I found out they lost the order. It appears that the valve is just to old and would need to be replaced. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Claim your profile to access Trustpilots free business tools and connect with customers. This business is in an industry that may require professional licensing, bonding or registration. 3rd man only wanted to quote 6500 on pipe. See details. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. BBB is here to help. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! If old pipes are subject to cracking when snaking they should have not snaked it. However, I noticed black splotch stains on the floor of the tub. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. Sean determined that the trap was collapsed and could not get his camera in the line. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. BBB accredited Plumber since 2/22/2005. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. I had an old kitchen sink that was working but looked old. The work has a guarantee for 1 year. Repair Code 2203 - Attempt to cable from cleanout in basement. After he left, I went to use the shower. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. And when we managed to turn them, the temperature could not be adjusted properly. I call again, I'm told the tech or plumber will call me right back. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. No customer service and they over charge for minimal they do! Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This needs to be stopped. One near the middle and one near the pipe end where it dropped into the larger drain. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. Well, 2pm came & went. Pipe is collapsed - Camara to follow. Charged me $750 plus $49 tax! I allowed him to start the work because it was a small job. I had someone help him put it on for safety. Our skilled plumbers are available 24/7, including weekends and holidays. He said he had to buy 10 feet of pipe because that was the minimum. Thank you. EVER. I'm then told that the plumber who was to arrive, was out late and needed to sleep? THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! 1. I couldn't be happier with my service from Roto-Rooter. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Couldn't clear going through dirt. So I called Britton. Guess what? While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. After 2 mo. I would certainly use them again if I ever need anything. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. We was willing and able to replace the toilet. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Got about a 6 inch size fibrous amount of rolled up roots. Highly recommend! Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. There was no water remediation for this customer. He tried cleaning the toilet, which did no good. I have not heard back. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I called. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. Which is not code but would do it since that is what you prefer. Full refund of $616.00 has been processed to credit card ending ****. BS. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Your people are encouraged to overbill and lie about the work they do. Not wanting to mess with RR again, I call EcoPlumbers. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. Total Rip Off do not use this company you will be upset. He was struggling to get the snake down the pipe at turns. 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