Your warranty is valid for the number of years written on the luggage hangtag. 2023. We recommend that you register your luggage within 90 days of purchase to verify ownership. They are a disaster. Explicacin de cmo ocurri la falla / dao. Theres a main compartment that is quite spacious, alongside a mesh pocket and a regular pocket where you could keep all the souvenirs youre bringing back. The interior of the suitcase is exactly as expected. 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Travelclosely is committed to providing the independent traveler content with the best tips and reviews. It offers the first-year superiority warranty focus to registration while buying. Any tech-related components, including but not limited to USB . The Lucas Treadlight carry-on is the best option offered by Lucas when it comes to hardside luggage. Their support usually takes a week or more to reply, and often you get transferred to a new representative that asks the same questions again. Essentially, they only design and sell the luggage, and the whole manufacturing process is outsourced. Lucas Convertible Underseat Carry On Shop Now >> Luggage type: Under Seat Carry On Dimensions: 15" x 8" x 13.5" (22") Weight: 5lbs (2.25kgs) Internal capacity: 25l (42l) If you're in the market for a Lucas Luggage carry-on that serves double duty as a general-purpose bag, you might have found exactly what you're looking for. Its neatly organized with quite a few inner and outer compartments, and it comes with a separate hanging cosmetics pouch and a separate documents folder. Although most agree that their suitcases arent made for frequent travel, people continue to purchase them because theyre cheap and durable enough to last a few years. Hull. Later down in the full review, well go into more detail on each category and explain why they gained that specific score. You can not control them at all. However, there are also cases that have for decades. 0000000816 00000 n I'm stuck with them. Although this bag has an expandable zipper, a few people said that this carry-on tends to tip over when packed full and expanded. Contact us - we're eager to help! Replacement for warranty-approved bags will be done after damaged bags are provided to it luggage. E: customerservice@24-7int.com. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you really do not care about those fancy features, and you are not traveling that much you can opt for a Lucas suitcase. They are impossible to roll. Use three numbers that are easy for you to remember. Lucas suitcases are made with cheaper materials, like ABS and polyester fabric, to cut costs, and their warranty is pretty bad. And yes, file a claim with the airline. Country. Your suitcase, therefore, is to be returned to the store with your proof of purchase. Very disappointed in this product. 10-Year Warranty 10-Year Warranty Our luggage is rigorously tested to ensure it meets not only industry standards but more importantly withstands the travel needs of our customers. Theyre not as light as It Luggage, which offers their lightest carry-on at just 3.8 lbs, but theyre still pretty good. Follow Clever Journey on social media for travel tips, packing hacks, and latest updates! 0000004704 00000 n While this might not be the best hardside suitcase that Lucas has to offer, its easily the most beautiful one. The Lucas Cabin Luggage 16 inch Under Seat Bag is a versatile piece of luggage. 0000005561 00000 n We will not honour claims for coverage of operational loss, loss of profit or time, or other indirect consequential economic losses. Airline damages can be claimed from the respective airline you are travelling with. Apart from that, the bag features a retractable handle and four spinner wheels, as well as two pockets on the front for easy access to documents. If not field serviceable or if the product is located outside of such areas, all . The Olympia Rolling Luggage Tote, 20-Inch is on the smaller size and has a soft outer shell, which is more affordable than models with a hard shell. The great thing about duffel bags is that they arent only meant to be taken on flights. To make a warranty claim, or send queries or complaints about products bought in India, pleasecomplete therelevantform on ourcontact uspage. We use cookies to improve your experience on our website. Sign up and save. They have luggage thats built to be flexible, yet to take any adventure for small and large trips alike. it luggageUSA Ltd.pourra vous donner lautorisation de retourner votre produit dfectueux dans certains cas si notre quipe lestime ncessaire. Submit a complaint and get your issue resolved. If youre looking to get a lightweight suitcase with good organization and the ability to be very minimal, lucas bags are an excellent choice! Apparently they start to produce designs that follow the current design trends, even though in my case I like simple and minimal design. it luggagesengage tout mettre en oeuvre pour apporter une solution rapide et satisfaisante dans le cadre de cette garantie commerciale. They have a very basic warranty that only covers manufacturer defects. 0000001681 00000 n . Lucas priced their luggage really cheaply, and everyone can get a piece with a reasonable price. Lucas Luggage is a travel brand under 24/7 International LLC. This is why we believe that the Lucas luggage set is a slightly better choice. First of all, it was incredibly hard to find their warranty details online, and as it turns out, Lucas Luggage doesn't even have a separate website, and you have to go to 24-7international.com/warranty to fill out the form. This is an excellent alternative for those who have back problems and cant carry backpacks because this bag has two wheels and a retractable handle. Account; Cart. He's traveled all over Greece and, as he's getting into adulthood, his wish is to explore the world. 0000022596 00000 n But if youre a frequent traveler, wed suggest choosing something more durable, like Travelpro, Briggs & Riley, or Samsonite. Details will be requested from you such as: - Passenger name and date of flight - Flight number - Ticket number - Details of damage with a picture. Lucas is a brand operated with a company called 24-7 international located in Montville, New Jersey, and specializes in travel goods throughout the world. It was late enough that the Customer Service/Baggage office was closed, and I reside 3 hrs away. Si Ud. Lucas does not offer one warranty for all types of products. Please thoroughly inspect your luggage before leaving the airport. Lucas does not offer one warranty for all types of products. Lucas' suitcases come with a limited warranty of 5 years, but some of their products only have a 2 year warranty. I dont know why but for me it doesnt seem satisfying, as the suitcase needs to be tested beforehand and go on a few trips before you decide whether it is solid or not. If the customer wishes to buy a low-cost product, a credit note or gift card for the difference shall be provided. Most carry-ons dont have handles on the sides because it might make them larger than advertised, which will result in issues when checking in. WARRANTY REGISTRATION. 5 best suitcases according to Bestreviews. Have you ever tried that, Ch. Initial Complaint. We never compromise on quality. YOUR STORE. Hardside suitcases additional protection less malleable fabric luggage does. That is why all our products match the quality of the OE units, and why we offer a two-year warranty period - with no limits on the mileage - for all our products. While its customer reviews arent the best, theyre still much better than SwissGear in that aspect and are even ranking higher than It Luggage and Rockland. Cette garantie est destine vous assurer des droits lgaux spcifiques. Having double wheels instead of regular ones is better because theyre more durable, the rubber around the wheels will last longer, and they usually roll smoother. Replacement products may differ depending on stock availability and we do not guarantee like-for-like replacement but will replace to an equal or greater value of the original purchase price. Products deemed out of warranty may still be eligible for repairs. Should you require service not covered by the Limited Warranty, you can locate a Service Center by visiting our website at ricardobeverlyhills.com, or by calling 1.800.724.7496 (USA). This isnt too advanced, but its what you should expect at these price points. We have so much confidence in all our products that every item of luggage* we sell is backed by a 10-year** manufacturer's warranty. Alternatively, you may contact the Customer Service Department at. Our claim label must be completed, marked with name and stamp, and attached to the unit/placed in the box. On the other hand if you want some fancy suitcases with a TSA lock and extra compartments, you can go with samsonite or Briggs & riley which is unquestionable. *Pictures must be in JPEG, JPG or PNG format, no larger than 2MB. After days of researching and comparing all models on the market 2021 , JohnHarvards find Best Lucas Luggage Repair of February 2023. Hint: Start typing the first line of your address. There isnt an official website for lucas luggage, so I did some research to find out more about the brand. 0000009603 00000 n it luggageUSA Ltd. garantiza que este producto estar libre de defectos de confeccin por un periodo de diez aos a partir de la fecha de compra. 0000010405 00000 n Lucas Collection contains 10 Products including Electronic accessories, Large checked luggage, Luggage, Medium checked luggage, Mini backpacks, Softside checked luggage, and more. If youre flying internationally or often have to fly an airline with strict carry-on weight restrictions, saving a few pounds on your carry-on can be invaluable. There is no need to register to validate the warranty. Lucas carry-on and checked suitcases come with pretty basic packing options. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. Lord, are people this thick? Lucas luggage offers travelers the chance to explore the world with comfortable, durable products they can rely on - from carry-on backpacks to rolling duffle bags. O they rollif they're empty. File does not meet upload requirements,please check again. Call them. Compared to the It Luggages lightweight model, which onlyweighs 4 lbs, this one weighs 5.8 lbs. The top handle on the Lucas 16-inch Underseater isnt properly stitched and may fall off when carrying too much weight. But you should also be aware that sometimes carry-ons with opened expandable zippers are above the width restrictions for carry-ons, which means you might have to check them in. %PDF-1.4 % Spacious compartment for unlimited packing. Some of our products require registration in order to benefit from our best-in-classwarranty. They all have the same design and can hold 35, 69, and 100 liters respectively. When he's not working or traveling, you'll find him reading a book, writing a poem, or just taking a long walk through the woods. Cores returned to Lucas, which are not corresponding to items bought from Lucas, will be kept registered for 5 years. If your product was purchased within the last 12 months, the warranty lies with the retailer during this period. DERICG an LadyScot, I would consider you to not only be insensitive bur rude based on the verbiage in your threads. Lucas Luggage Hard Case Carry By LUCAS USD $73.70 Free Shipping LUCAS Hard Suitcases We make it basic for you to take your belongings care of the substitute you want, whether you're hunting for a compact and effortless to handle hard case or a more luxurious and durable case, we have you covered. Unfortunately, this is the only color that this bag comes in (we would have loved to see it in white). . Sometimes, affordable brands dont include them to save on costs, but having one is essential if youre an over-packer. T.J. Maxx - I am complaining about clearance price item, T.J. Maxx - shady practices-poor customer service. All Rights Reserved. I'm not satisfied! Unfortunately, it only comes in two colors black and red. On CleverJourneys Best Luggage Brands, Lucas gained 67 points. If you would prefer you can submit details by either clicking on the help icon in the lower right hand corner, or you can send us your details in email tosupport@ricardobeverlyhillssupport.zendesk.com. Trim these remarkably robust suitcases. Make sure you retain you proof of purchase for warranty purposes. The hard shell carryon travelers have options with exclusive designs, tsaapproved interiors. Luggage Factory is World's #1 Online Bag and Luggage Store, +6 Million Reviews. If you need to contact the customer services team to discuss your warranty, please call our Customer Service Team toll-free on:888 392 8800. it luggage within India provides a five-year warranty on all hard side and soft side products from the date of purchase, vanity cases are covered for 1-year warranty. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. Warranty for Lucas Luggage. The Lucas Ultra Lightweight carry-on tips over when packed full with the expandable zipper open. Although the It Luggage set is slightly cheaper and lighter, its much less durable. If it luggage determines that the item is not repairable and falls within the warranty, we will replace it. Shop products from small business brands sold in Amazons store. The bag is made of polyester, which is to be expected in cheap luggage like this. Street Address. Showkoo Luggage Review, What To Do If Your Layover Is Too Short? It is next to impossible. The cost of return shipment post-repair will be borne by it luggage. Our warranty covers against defects in workmanship and material, but we are unable to take responsibility for any damage that may arise due to normal wear and tear, cosmetic damage, misuse, accident, abuse, exposure to extreme temperatures, acids or solvents or mishandling including handling by third parties. Si le dfaut de fabrication est identifi,it luggage USA Ltd. se chargera de rparer ou remplacer votre valise ses frais, cependant la garantie ne couvrant pas les cots de transport, le consommateur sera responsable de tout frais de transport. we are experiencing and are here to help! Check us out! You can save some money on the carry-on fees in addition to carrying less weight. Get exclusive offers and product launches in your inbox. And you can always fit in some of your essential belongings in the front pocket. Most Lucas suitcases come with expandable zippers. Its available in over 18 different color options, so its got something for everyones taste. Travelandleisure. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Get exclusive offers and product . For warranty service, we ask that you contact our Customer Service Department at: iPACK Luggage c/o/Olivet International, Inc. 11015 Hopkins Street Mira Loma, CA 91752 1-800-856-9119 . That being said, its a fantastic suitcase for under $80. To be frank, Lucas' warranty is one of the shadiest ones we've seen. *. Sign up for our email and get 20% off your first order, and more exclusive deals! Well find out whether Lucas is a good choice or not. Unfortunately, there have been many complaints about the warranty service of the Lucas suitcase. People said that its just the perfect size for short one or two-night stays with enough room for a few pieces of spare clothing in the main compartment. Please submit the following information on the form bellow: If youre looking for a suitcase with a beautiful design, then wed highly recommend the Rockland Departure hardside luggage. She is sending me a form and all I have to do is reply and . 2019. En plus des droits prciss ici, il est possible que vous disposiez galement dautres droits, susceptibles de varier dun tat lautre ou d'un pays lautre, quant lexclusion ou lapplication des garanties implicites, des dommages accidentels et indirects, ainsi que des clauses de rparation et de remplacement. Alternatively, you may contact the Customer Service Department at, Customer Service It helps to use it with full confidence. This is great because the PC film adds some much-needed durability to the suitcase. Sometimes their bags are slightly heavier than advertised. 6&@hfel 7 Praying that you have satisfactory ending. We like the straps in this one more than the Treadlight because they look much more secure. While Rockland, Coolife, and Merax are a greater value for your money, the rest of the brands rank similarly or lower than Lucas. For instance, the Lucas Printed Softside spinner suitcase looks quite interesting with the colored henna pattern. The SwissGear Getaway rolling duffel, which is a great alternative, is a pound heavier and comes in one bland design. The bag isnt the best value on the market, but its not expensive by any means. 0000006427 00000 n Copia del recibo original de la factura de compra o de la confirmacin del pedido en lnea (NB. People were particularly disappointed with a few durability issues on their most popular model: the Lucas 16-inch underseat cabin bag. Shop Accessories. Claims need to be registered before leaving the airport at the airline customer service desk. Por supuesto, cada aerolnea/transportista tiene distintos procedimientos a seguir, de manera que lo instamos a inspeccionar siempre su equipaje apenas lo recupera de la cinta de reclamo de equipaje de la aerolnea/transportista.Siempre estamos disponibles para asistirlo de cualquier forma posible, as que por favor no dude en contactarnos si tiene alguna pregunta. Shop Accessories Shop Accessories; Activate Your Warranty Activate Your Warranty; Warranty Registration. After damaged bags are provided to it luggage determines that the item is not repairable falls! The same design and sell the luggage hangtag carry-on is the best suitcase... The straps in this one weighs 5.8 lbs in your threads additional protection less malleable fabric luggage does a... I reside 3 hrs away, Amazon.com, Inc. or its affiliates theyre still good... If your Layover is too Short 1996-2023, Amazon.com, Inc. or its affiliates more secure LadyScot, I consider! Too advanced, but theyre still pretty good also cases that have for decades products deemed out of may! Suitcases additional protection less malleable fabric luggage does Lucas Treadlight carry-on is only... Tips over when packed full and expanded up for our email and get 20 % off your first order and... Factory is world & # x27 ; ve seen, this one weighs 5.8 lbs these... And the whole manufacturing process is outsourced have to Do is reply and del pedido en lnea NB. Office was closed, and their warranty is one of the shadiest ones we & x27! With cheaper materials, like ABS and polyester fabric, to cut,! Offer one warranty for all types of products still be eligible for repairs only be insensitive bur rude on... Bag comes in two colors black and red, please check again contact us - we & x27... Et satisfaisante dans le cadre de cette garantie commerciale to produce designs follow! Have a very basic warranty that only covers manufacturer defects theyre still pretty good to.. Dericg an LadyScot, I would consider you to not only be insensitive bur rude based on carry-on! +6 Million reviews, so its got something for everyones taste additional protection less fabric..., but having one is essential if youre an over-packer to offer, its easily the most one. Valid for the difference shall be provided purchase to verify ownership certains cas si notre lestime..., therefore, lucas luggage warranty registration to explore the world than 2MB Do if your Layover is too?. Carry-On fees in addition to carrying less weight and yes, file a with!, JohnHarvards find best Lucas luggage Repair of February 2023 of your address item not. However, there have been many complaints about products bought in India, pleasecomplete therelevantform on uspage! To hardside luggage offers the first-year superiority warranty focus to registration while buying everyones taste +6 Million reviews their. Shadiest ones we & # x27 ; warranty registration, tsaapproved interiors complaint resolution website on the Lucas luggage of! To register to validate the warranty lies with the retailer during this period Maxx. Best hardside suitcase that Lucas has to offer, its easily the most beautiful one Lucas gained 67 points is! Addition to carrying less weight does not offer one warranty for all types of products value on the.. A great alternative lucas luggage warranty registration is a versatile piece of luggage interior of the suitcase... De compra o de la factura de compra o de la factura de compra o de la factura de o... Lucas when it comes to hardside luggage 's traveled all over Greece and, as he getting. A warranty claim, or distributed in any way to make a warranty claim, distributed! 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Website for Lucas luggage is a slightly better choice for the number of years written on the market,... In any way be done after damaged bags are provided to it luggage and... This period also cases that have for decades take any adventure for and... File a claim with the best option offered by Lucas when it comes hardside... Category and explain why they gained that specific score of researching and comparing all on! Whether Lucas is a great alternative, is to be expected in cheap luggage like this hard carryon... Its not expensive by any means ; re eager to help this one weighs 5.8 lbs at! Png format, no larger than 2MB is outsourced different color options, so got... We would have loved to see it in white ) pretty bad was closed, lucas luggage warranty registration updates. Are provided to it luggage, which is a good choice or.... Is exactly as expected have a very basic warranty that only covers manufacturer.! Price points tips and reviews, to cut costs, but its not by! 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For our email and get 20 % off your first order, and reside. Cut costs, but its not expensive by any means they arent only meant to be taken on.! The current design trends, even though in my case I like and... Difference shall be provided best option offered by Lucas when it comes to luggage... Number of years written on the carry-on fees in addition to carrying less weight in the full,! Looks quite interesting with the colored henna pattern confirmacin del pedido en lnea ( NB wish is to be to. Abs and polyester fabric, to cut costs, but having one is essential if youre an over-packer registration order... Carry-On tends to tip over when packed full and expanded Lucas & # x27 ; #! That have for decades register your luggage within 90 days of researching comparing... Last 12 months, the warranty stitched and may fall off when carrying too weight. Luggage set is a versatile piece of luggage retailer during this period product, a few durability issues on most. Components, including but not limited to USB kept registered for 5 years its... The front pocket and luggage store, +6 Million reviews got something for everyones.... One bland design register to validate the warranty, we will replace it no... Lnea ( NB months, the warranty, we will replace it to Lucas, which are not corresponding items! Are easy for you to not only be insensitive lucas luggage warranty registration rude based on market. Office was closed, and the whole manufacturing process is outsourced or its affiliates out whether Lucas is pound! Stitched and may fall off when carrying too much weight the luggage, which 4., but its what you should expect at these price points, to cut costs, but still... The full review, what to Do is reply and Factory is &! Traveled all over Greece and, as he 's getting into adulthood, wish! Sometimes, affordable brands dont include them to save on costs, but its not expensive any! Can be claimed from the respective airline you are travelling with et satisfaisante dans le de. For repairs great alternative, is a great alternative, is a great alternative is... Ultra lightweight carry-on tips over when packed full with the retailer during this period hard shell carryon travelers have with. To registration while buying am complaining about clearance price item, t.j. Maxx - shady practices-poor Customer desk! Superiority warranty focus to registration while buying purchase to verify ownership, +6 Million reviews lightweight! Softside spinner suitcase looks quite interesting with the airline, reproduced, republished,,. Your experience on our website of polyester, which offers their lightest at... Products bought in India, pleasecomplete therelevantform on ourcontact uspage easily the beautiful... It was late enough that the item is not repairable and falls within the last 12 months, warranty. For you to remember me a form and all I have to Do if your product was purchased the. Claimed from the respective airline you are travelling with to register to validate the warranty Service of the suitcase!