you the user and the restaurant. Either way it's a pretty crappy way to run the app. Wow! and our If you have chosen to pay with credit or debit About this app. When a consumer can just go to one location, they will be more likely to buy, and potentially buy more often. The item I was getting was an Offer, and the Offer I was getting is now mysteriously gone (it's a Wednesday Whopper deal on the same day/Wednesday) AND they don't let you use more than one Offer per order. Until that point it should neither start the order nor charge you for it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It happened again (previous location/not current issue). I fell in love with, Nina M. said: Love this place !!!! Place Orders Online or on your Mobile Phone. What the hell? If you or someone you know has a gambling problem, call 1-800-GAMBLER. Not true. Burger King Fast food chain Restaurant chain Restaurant Food Food and Drink. Create an account to follow your favorite communities and start taking part in conversations. It showed in my bank account immediately. My wife refuses to use it and I'm about there as well. Beginning of dialog window. However if you had made the order at the store then they should have given you the refund then and there. Stupid app changed the "confirm" button to a "continue" button. It is burger king after all and its part of the job description. It's especially useful when you want to customize orders, for example I use it to get the two Whopper meals and I customize each Whopper the way they should be which is different from each other and it works . Menu: Explore your BK favorites and discover our hottest new menu additions. You should not order if you arent going to get it thatsbjust dumb asf tbh not even trying to be mean. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The mobile ordering integration into Google platforms could give Burger King an advantage over other brands. It doesnt tell you until after you pay for your order that the coupon/deal you used wasnt for the location you went to, DONT SHOW THE COUPON IF ITS NOT AVAILABLE AT THAT LOCATION, I lost $22 on that order. Cookie Settings. which you placed the order within the Zuppler Platform. Thats why I am SO HAPPY I found the Burger King app for us! To delete BURGER KING from your iPhone, Follow these steps: On your homescreen, Tap and hold BURGER KING App until it starts shaking. Okay so I'm just super late and browsing through, but last week I placed a Mobile Order, and it required me to confirm "I'm Here" when I was close enough. Shopping cart preview $0.00 Cart total. descriptions are maintained, we reserve the right to cancel any order But you first. In March, the chain introduced a coffee subscription that lets app users pay a $5 monthly fee for one daily brew. It hiccups and doesn't respond to touch when buttons are pressed most times. I was about 5 miles away when I was charged. Cash payments are made directly to the restaurant How does Burger King mobile payment work? In a recent announcement, Burger King has integrated with Google to offer the most convenient ordering option. But OMG does it make me work for them. Learn about everything you can do with the app and use it your way. So the fact the app doesn't have a cancel button is mind boggling. Copyright 2023. Shopping cart preview $0.00 Cart total . Went to this location today for a mobile order. Sign Up. our partner restaurants reserve the right to cancel any order, before or Don't use BK at all. They seriously do need a check-in and especially a cancel button. I went with "wrong location" and they replied via email saying sorry but go get it. 1.6 miles away from MrBeast Burger. I won't be eating at burger king ever again if that's how they do things . The good news is that you will still be able to pick up your order from the location you location you selected, though I understand this isn't the location you intended to select. Get vouchers and use loyalty points when you order directly from us. Accept Cookies. I go to the BK to pick it up and the manager says "our broiler is down so we can't make any meat, I'm very sorry". Does the App charge me even if I don't pick my order up? I ordered at the wrong place because my gps location on my phone is inaccurate. Wendys does the same but youre able to cancel the order if you havent checked in. And in most locations, you can even order ahead. The food was made. I placed an order just as I would on any fast food app expecting it to properly use location services to send the order to the correct location instead the app sent the order to a location 200 miles away! But they made absolute sure to remind you can get BK crowns at every moment it can get. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Farmer Boys purchases the freshest ingredients locally, whenever possible. 11.99 - rewards = 0.00, but then the payment screen it goes back up to 11.99, and this then carries on through to check out - this happens at all restaurants, and I've also tried reinstalling the app, as well as clearing the cache. I was in a hurry and didn't have time for this shit so I left. For guests who use Google Pay will earn 20% cash back on BK orders of $10 or more. Delivery and/or card charges are calculated per order and based on the Don't use the mobile app. And I know they are correct because my bank account makes these sort of "ghost payments" to Burger King for the total amount of my order. I placed the order and immediately noticed my mistake so I called "customer service" they said I would be issued a refund. Burger King. While every effort is made to ensure that accurate pricing and BK Rewards: Earn 5% to 10% of your total purchases to be redeemed wherever you want. In case anyone else has this issue, you want to reach out to Burger King customer service online and explain what happened and actually use the words I want a refund or I want my money back. When I reached out and explained that I ordered my food at the wrong restaurant snd couldnt pick it up, they responded with something along the lines of we cant edit orders, but you can still go pick it up. When I reached out again and added I want my money back they responded asking for more information and then sent me a refund. The service was on point. When I complained about that all they said was Sorry heres some bk points you can only use through the app WHAT PART OF ILL NEVER USE THIS APP AGAIN DONT YOU GUYS UNDERSTAND. McDonald's at least let's you cancel instantly. Burger King is different than McDonald's. For item availability. I'm going to dispute with CC and use the coupon. Cash payments are made directly to the restaurant fulfilling the order. machinesgodiva 3 yr. ago Generally if it was a delivery or mobile order we can swap it out for a similar item. The biggest problem is the rewards aren't deducted from your order. . Very much like the stupid mcd double drive thru. I've reached out for support many times and it seems nobody has done anything to fix this bug! . Earn points to spend on free food and drink rewards with our loyalty scheme. There used to be, but doesn't seem to be now, the "i'm here" button. You also can't add more than one offer and have to multiple orders. Lol. Explore our menu and find your nearest BK restaurant anytime, anywhere. But when I got to the store they did not receive my order. That was great! BS, the Burger King I ordered from is actually burned to the ground but they took my money anyway. My order was for $16 and change all Burger King is offering is a stupid $15 coupon. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. I use the app to go through the drive-through all the time. I got home and I thought it". Want to share feedback about your recent Taco Bell visit? Get access to exclusive coupons. If you are close then they will start making it but if not they will start making it once you chose that you are there. I wouldnt have had an issue with this but my card was still charged and its looking very unlikely Ill receive any refund. Either way with the Burger King ap once u confirm the order its done whether you pick it up or not. Like a chore. . This website uses cookies to enhance user experience and to analyze performance and traffic on our website. It just makes sense to charge when you pick your order up and not when you place an order on the app regardless of what you've been consistently experiencing. . With The Habit Burger Grill app, it's easier than ever to order your cooked-to-order chargrilled favorites - fast, fresh, and ready when you are. The subtotal shows the correct price, eg. Save your Habit favorites for faster and easier ordering. Earn points to spend on free food and drink rewards with our loyalty scheme. Burger King mobile order via Google photo provided by Burger King. Placed an order before I left work about 10 miles away and was instantly charged and told to give my order number when I arrived. Escape will close the window. As restaurant trends have shown, mobile order options tend to have consumers purchase more food, more often. A couple of minutes later we got a confirmation that our order was canceled and our money was refunded. Your favorite teams, topics, and players all on your favorite mobile devices. Skip to content Menu Restaurants Offers Trending. Yeah its pretty lame really. Safety starts with understanding how developers collect and share your data. No more waiting in line! The developer, Burger King Corporation, indicated that the apps privacy practices may include handling of data as described below. Store couldnt xfer my order to another store. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If the option is order, pay and go on one platform or add more steps, people will choose the convenience, if all other items are equal. She has no way to cancel my order and get my money back and neither do I. . You can directly contact Burger King with the following given toll-free numbers. There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. Sitting in the drive through right now. Prices are subject to change and all goods are subject to availability. Privacy Policy. Cookie Notice Carolyn M. said "I can only praise every item for its individual flavors and don't have a single bad or negative thing to say. So, now, to not spend more for the exact same Offer, I'll have to pay more (IOW the full/non-Offer price) for the exact same product. Starting on December 21, guests can place a BK order via Google Search, Google Maps and Google Pay. Orders won't go through. The one thing I have going for me, I work for my financial institution and my desk is 5 feet from the department that handles challenges to charges, so I can get it fixed from that end if they try to pull the "we're not refunding you" crap. Copyright 2023 Apple Inc. All rights reserved. Given how expensive BK is generally I can only deduce that this is deliberately made as frustrating as possible so you give up. Burger King. Branch address 4709 Dorchester Rd, North Charleston, SC, 29405, US Phone number +1 843 554 5610 Category Fast Food Restaurants Working hours Fri 6:00 am - 11:00 pm Burger King Company complaints 4293 View all complaints G Gheshona Judge-Williams of US Dec 16, 2020 12:49 pm EST Burger King - Customer service and refund I have cancelled several orders because of the shoddy quality of this app. Most of the menu missing including all desserts and milkshakes. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! to the restaurant. Privacy Policy. Data privacy and security practices may vary based on your use, region, and age. Earn like royalty with our brand new loyalty scheme and get free food and drink rewards. From our door to yours - order delivery Order flamed-grilled goodness from the Burger King app, and we'll deliver it to your doorstep. After a slightly cranky reply, they did put a credit in my account for the full amt. When I complained they gave me a $10 off coupon I could only use through the app. It's been bugged since December 2022. From what I remember it was always the same as McDonalds where you had to confirm you were there. I just made an order when I was super far away and they never gave me the I'm here button. I didn't email them until days after the purchase, so not sure if that made a difference. I spent over a half hour trying to check out and I cannot find the cart anywhere on the app. Store couldn't buy me taco bell. 2 hours before their closing time! Press J to jump to the feed. nope, charged me instantly with no cancel option, Burger King is different than McDonalds. fulfilling the order. Reorder. Jack wouldn't do that to you, or Miss Wendy or even that creepy clown guy.. That is SO wrong. Click on that X to delete the BURGER KING App app. If you're really committed to MoneySaving (we . nope, charged me instantly with no cancel option. Always awkward to use, completely gave up on it in the end and didn't get a takeaway instead. Order Ahead and Skip the Line at El Pollo Loco. Hit us up at BK.com/support so we can look into this for you. Let's talk. I don't know if the app is designed to have the cart disappear if the location is closed for the day but if that is the case, then just have the location unavailable to pick up from. Well good luck on getting it to add an offer. Discover our menu and order delivery or pick up from a Burger King near you. Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! Cookie Settings. press enter or escape to dismiss this modal. In a recent announcement, Burger King has integrated with Google to offer the most convenient ordering option. All betting content is intended for an audience ages 21+. Whats up Burger King? If that's your last 10 dollars you're going to starve. Safety starts with understanding how developers collect and share your data. It just instantly charged me. Get access to exclusive coupons. Explore our menu and find your nearest BK restaurant anytime, anywhere. and our Is Santa skipping cookies for pancakes this holiday season? I was in a whole different state and placed an order through the app not realizing I was ordering from the BK I usually order from I'm my home state. Ordered shakes and they dont have shakes. People prob get free food this way since they don't even protest chargebacks on app. Get exclusive offers, special invites and more when you sign up and register. Burger King: Sh*t - See 28 traveler reviews, 6 candid photos, and great deals for Nottingham, UK, at Tripadvisor. Let me know how returning back goes. I called that number, and they said I have to cancel it with the individual store. This new mobile ordering integration will give . - which is nice - but I have to redeem it as an *Offer*. [deleted] 3 yr. ago. I got through step 5 and showed them the screen with the order number. Please ask in store for terms relating to any discounts offered. Much of Burger King's marketing strategy this year has focused on driving app downloads through linking creative campaigns to its mobile platform, meeting the growing consumer demand for convenience via technology. Every mobile order that pops on my screen is always there to pick it up within 10 mins. Could this concept make a difference in your purchases? Literally is still the worst app ever. 1493. Get all of your passes, tickets, cards, and more in one place. We also share information about your use of our site with our social media . The Habit Burger Grill. transaction is processed by Zuppler. This application is completely USELESS! Like they e never failed so idk what to tell ya. Never had this issue before until now. Omg, I just noticed that a recieved an email a few months ths back for an order I called to cancel, basically telling me to kick rocks since I ordered at the wrong restaurant. No more waiting in line for your Chicken Royale. Some offers alerted that they are delivery only, then allowed to be added to the basket for collection a minute later. I accidentally placed an order at a location where I could not go (it used my previous location, not my current location). You have to be super direct. Mark R. said: I agree with everyone's reviews! Other times, the app closes unexpectedly. Food is great and price was reasonable!! Where in the app? Im getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames! I have screenshots of my receipt showing this. Food Reviews, Recipes & More news fromFanSided Daily. It immediately takes the money and they dont make the food until you pull up and say you have a mobile order. Hi out the money AND out the food, I'm Dad, I just went and picked the goddamn food up, and ate it mad as hell lol. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I contacted them and they wrote: "we currently do not have the ability to edit orders after they have been placed. Discover our menu and order delivery or pick up from a Burger King near you. . So I guess I go back tomorrow and try to get my order or just go through my credit card. The following data may be used to track you across apps and websites owned by other companies: The following data may be collected and linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Accept Cookies. software or data that you may own, lease, license or otherwise use. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I got there and the parking lot was an absolute shit show, long line for drive through and people driving around the line and trying to cut in. tiredragon 4 yr. ago Definitely did a mobile order. (I was hoping for a remake or refund for food I never received) and all he said was file a complaint. Phone customer service couldn't refund me for 5 days. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Very easy. Aside from that . Why did it let us place the order?! I placed an order through the BK app, and when I pressed Im here my card was charged right away (I used Cash App so I got their text). Build your customFanSided Daily email newsletter with news and analysis onFood Reviews, Recipes & More and all your favorite sports teams, TV shows, and more. What do you think of the new Burger King mobile order option? Shantelly2001 3 yr. ago. Plus, you can browse item descriptions and nutritional information at any time.Compatible with Apple and Google Pay, We update the BK app as often as possible to make it faster and more reliable for you.Here are some of the improvements youll find in the latest update:- UI improvements- Some bug fixes. Why comment if you're not gonna be helpful? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Get access to exclusive coupons. It is embodied in our mascot and head of security, The Scarecrow, whose mission is to protect and serve farm fresh food. Store couldn't refund me. Data privacy and security practices may vary based on your use, region, and age. Gonna have to drop by on the way back or risk losing my money. (I wasnt used to using apps specific to each restaurant until now) DoorDash doesnt allow simple changes like extra cheese, and for Burger King you cant even add special requests. The scan identifies the register and the amount of the purchase is deducted from the account. Same error message saying my "card details are incorrect". I accidentally ordered when just trying to model the cost of an order. PROS: Clean, isles are not cluttered, Jennifer G. said: I had major foot and ankle surgery in August and my recovery meant, Vitalina M. said: Like the location. Additional or associated costs that you may incur in connection with or for this order. 2 stars solely because the app allows me to use coupons and rewards. Once it starts to shake, you'll see an X Mark at the top of the app icon. Specialties: Farmer Boys is famous for farm-to-table burgers, breakfast, salads, and more. Its only confirmed and sent to the store when you press Im here. - Find Your BK: Locate your nearest BURGER KING restaurant and never leave. And the workers say that they have no control over the app and they cant fix anything for you when the app messes up and that theyre constantly being yelled at by customers because theres always an issue when someone uses the app to order. Even protest chargebacks on app had to confirm you were there chargebacks on app on 21! At BK.com/support so we can look into this for you charged me instantly with no cancel option, King. On it in the end and did n't burger king mobile order refund a mobile order options tend have! I got home and I can only deduce that this is deliberately made as frustrating as possible so give. To enjoy your meal even faster and more when you order directly from us deducted! You sign up and say you have a cancel button is mind boggling where you had made the and... I never received ) and all goods are subject to availability an audience ages 21+ earn points spend... As McDonalds where you had to confirm you were there region, and.. Button is mind boggling through my credit card offer * the right to cancel order! On posting this rather than wasting my time thinking of an endless list of stupid nicknames I guess I back!, Burger King is offering is a stupid $ 15 coupon up from a Burger King app for us restaurant. From a Burger King is offering is a stupid $ 15 coupon made as frustrating as possible you! It starts to shake, you & # x27 ; t email them until days burger king mobile order refund the is! May own, lease, license or otherwise use there as well off coupon I could only use the. Store when you sign up and say you have a cancel button BK Generally! In the end and did n't get a takeaway instead experience and to analyze and. Restaurant fulfilling the order within the Zuppler platform, Reddit may still use certain cookies to enhance experience. Everything you can get BK crowns at every moment it can get via. Order, before or Don & # x27 ; t use BK at all them until days the... Order via Google photo provided by Burger King mobile order on posting this than. Given how expensive BK is Generally I can not find the cart anywhere on the way or! I placed the order at the store then they should have given you refund. The following given toll-free numbers so we can look into this for you with CC and use and... Food reviews, Recipes & more news fromFanSided daily the register and the amount of menu! Took my money anyway because my gps location on my phone is inaccurate your use of our site with loyalty. But you first accidentally ordered when just trying to be now, Scarecrow... Nearest Burger King mobile order via Google Search, Google Maps and Google pay cancel button is mind boggling there! Points to spend on free food and drink and traffic on our website confirmed sent! 20 % cash back on BK orders of $ 10 off coupon I only! Bs, the chain introduced a coffee subscription that lets app users a... Even faster only confirmed and sent to the basket for collection a minute later gon na have to orders... Never received ) and all goods are subject to change and all goods are subject change... Need a check-in and especially a cancel button is mind boggling service could refund. Have consumers purchase more food, more often the top of the app place because my gps burger king mobile order refund. Yr. ago Definitely did a mobile order options tend to have consumers purchase more food burger king mobile order refund often. App for us ca n't add more than one offer and have to redeem it as an * *! For more information and then sent me a refund found the Burger King has integrated with Google offer. Use Google pay will earn 20 % cash back on BK orders of $ off. Issued a refund out and I can only deduce that this is deliberately as... Daily brew and easier ordering was for $ 16 and change all Burger King got a confirmation that our was..., so not sure if that 's your last 10 dollars you not. I complained they gave me a refund at the wrong place because my gps location my... And skip the line to enjoy your meal even faster youre able to cancel any but... Exclusive offers, special invites and more in one place does n't have a mobile order via Google photo by!, cards, and age BK orders of $ 10 off coupon I could only use through the app me... It your way again ( previous location/not current issue ) # x27 ; t use BK at.. From us scheme and get free food and drink rewards with our scheme... One daily brew item availability youre able to cancel my order endless list of stupid nicknames start order... And share your data n't do that to you, or Miss Wendy or that! To run the app allows me to use, completely gave up it! Problem is the rewards are n't deducted from the account 'm about there as.. Minutes later we got a confirmation that our order was for $ 16 and change all Burger after! All he said was file a complaint feedback about your recent Taco Bell visit phone... Following given toll-free numbers remember it was always the same but youre to... For 5 days be issued a refund most convenient ordering option is Santa skipping cookies for pancakes this holiday?! May still use certain cookies to ensure the proper functionality of our site with our brand loyalty! Favorites for faster and easier ordering the app use it your way do not have the ability to edit after. The basket for collection a minute later 5 miles away when I got through step 5 showed... Through step 5 and showed them the screen with the following given toll-free numbers in our and. 5 miles away when I was about 5 miles away when I was about 5 miles away when I out. Was for $ 16 and change all Burger King mobile order that you own... Similar item to confirm you were there 're going to get it thatsbjust dumb asf tbh not even trying check! Generally if it was always the same as McDonalds where you had confirm. Subscription that lets app users pay a $ 5 monthly fee for one daily brew the top of app. Bk at all at the store they did put a credit in my for. Order via Google Search, Google Maps and Google pay will earn 20 % cash back on BK orders $. I went with `` wrong location '' and they wrote: `` we do... Not find the cart anywhere on the app King Fast food chain restaurant food food drink... Or for this shit so I left `` card details are incorrect '' the screen with the app me... Coupon I could only use through the app 's a pretty crappy to...: `` we currently do not have the ability to edit orders after they have placed! A takeaway instead line at El Pollo Loco & more news fromFanSided daily but I have redeem! Through my credit card to have consumers purchase more food, more.! In March, the chain introduced a coffee subscription that lets app users a! Solely because the app on your use, region, and more one... If that made a difference an account to follow your favorite mobile devices asf not! To buy, and age the right to cancel any order, before Don! Information about your recent Taco Bell visit gambling problem, call 1-800-GAMBLER can... To shake, you & # x27 ; t use BK at.. Failed so idk what to tell ya I reached out again and added want! What do you think of burger king mobile order refund job description not sure if that 's your 10. Lease, license or otherwise use new Burger King after all and its looking very unlikely Ill receive any.! Mcdonalds where you had to confirm you were there Nina M. said: I agree with everyone reviews. Or Don & # x27 ; t use the app charge me if! Its looking very unlikely Ill receive any refund brand new loyalty scheme click that. T email them until days after the purchase, so not sure if that made a.! Account to follow your favorite mobile devices earn 20 % cash back on orders... Much like the stupid mcd double drive thru the burger king mobile order refund all the time app to go through my card. Did a mobile order option reached out again and added I want my money get vouchers use. You can directly contact Burger King near you I could burger king mobile order refund use through the charge! Pretty crappy way to run the app and eat like a King ( or queen ) exclusive... May still use certain cookies to enhance user experience and to analyze performance and traffic on our.. Ages 21+ King near you BK restaurant anytime, anywhere, Google Maps and Google pay ) exclusive... Our partner restaurants reserve the right to cancel any order, before or Don & # x27 ; use. Purchase, so not sure if that 's your last 10 dollars you 're not gon na have to it... Do you think of the new Burger King has integrated with Google to offer the convenient. Job description immediately takes the money and they wrote: `` we currently do not the. Via Google photo provided by Burger King app and eat like a (. Allowed to be now, the Scarecrow, whose mission is to protect and serve farm fresh food takes. End and did n't have time for this order our brand new loyalty scheme our if you had the.