First, I am going to need some more details from you. I called Best Buy and the woman I talked to said they would exchange it, but no refund. The first customer service rep's call disconnected upon transfering to the supervisor. During the transfer the call dropped. 1. Initially I reached out to FedEx to submit a claim. I then cancelled the BestBuy order. I'd gladly look into the status of your refund. So kindly check your services as it is about your reputation as well. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. DUDE I'm so incredibly glad to find someone in the same situation. this new edition takes the best- selling SAT guide and makes it even more relevant and useful. Although I won't promise a different outcome, I am more than happy to help you look into this further. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. Then the replacement arrived and it was even more damaged. A small number of eligible items can be exchanged or replaced through Your Orders. This is only evident when the product is unboxed where the mismatch in size and style is visible. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Returning or Exchanging Gifts. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. Description. Jun 29, 2018. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. Learn More about These Pickup Options. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. But you can rest assured that open-box . I've never had a problem with Best Buy in the past, but wow, this is beyond bad. Thank you. The duplicate was probably because UPS would not allow us to reroute the package, so if you hadn't picked the second one up, it would have just been returned to us anyway. I can't reach the product because it's very far away, so I can't return it. They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. With the police report filed, they'd take your side immediately. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. When you pick up your order, make sure you bring your . Apple Pencil 2 - Best Buy Online Purchase No. I appreciate you taking the time to write us regarding your order. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? Plus, keeping up with your people is virtually lag-free. You can ask the customer to return the item, but he has no legal obligation to do so. This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . Today I wake up to a notification saying it had been delivered! Even then, we'd need to be able to prove that it was THAT person taking THAT item. I ordered two of these items. #14. 04-19-2021 02:47 PM. read more. Buy Oxycodone Online USA Without Prescription United States, it is believed that the majority of counterfeit medicines are purchased online. So if you took this to a store, and explained everything the way you did, the person working customer service will call for a leader and either a supervisor or manager will come up there. For more information, please see our On the 'Order Details' page, click on the option 'Track Package.'. Ok now I have to call the shipper. Lost and Misdelivered Packages. . Not entirely sure but if I can't get a refund this really sucks. You will see details of your shipping status. I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. I would be happy to look into this closer and assist where possible. Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. Checked there and no luck. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. Bring it in: For a faster return, take the item to any Sam's Club Membership Desk for an immediate refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's annoying and stressful but likely will be made right. In that case they basiclly sold it to you a second time for zero cost. Called Best Buy again. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. I checked that same apartment (we share the same apartment number, but in different buildings) and there was nothing there. Asked my neighbors if they had it for me but no success. So goodbye to package return . red stella mug, 240 ml 6 pc set. Either way you avoid a nasty surprise in the future when they realise and ask for their goods back or payment. They were tryna to cover there ass. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. then it was a big heavy massage applience not the camera. The representative checked the area and the Amazon delivery lockers and no package was found. If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. Have someone in the states call or try emailing them? Best Buy may or may not recoup that inventory. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. To. I chose 2-day ship, figuring it would be more convenient. 2018 Best Buy. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. I just want the product I paid for lol. B&W PX Wireless . Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Getting Your Gifts in Time. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. Create an account to follow your favorite communities and start taking part in conversations. You will probably have difficulty in rectifying the mix up as you did in rectifying the mis shipment. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. 08:26 AM Not entirely sure but if I can't get a refund this really sucks. So I hope you understand the situation as it is her birthday gift. Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. Amazon.com, Inc. (/ m z n / AM--zon) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. I still want the camera. A. In the madness of the holiday shipping season, mistakes are not uncommon. Hopefully it shows up, it's only been several hours but damn. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. and our Oct 27, 2017. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. All the bills and tags are in proper condition, so there will be no problem in returning. Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. Like if I don't get the GPU oh well, at least I'll get my money back. KCCO - Best Buy took care of you. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . Welcome to our Best Buy Community Forums! Thank you very much for the kind words, liv10262020! So kindly solve the matter and end the right product soon. the return center got the item back and still hasnt processed it. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. What can I do? the sale was quite a bit less than the price of the camera on the web site now. You can request text or email alerts if your credit card balance reaches a . I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. Theres no reason to do the right thing here lol. Again, trying to make it my problem, and not Best Buy's problem. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. 2018 Best Buy. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. Great news, didn't expect it this early. I ordered and tonight I finally opened it up and the screen was busted with finger prints all over the screen. 12,732. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. I am in a weird situation and looking for advice. I called Best Buy customer service to have the order rerouted to my home. Press question mark to learn the rest of the keyboard shortcuts. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Instead of a (name of the product), I have got a (name of the product). I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. Former employee here Keep it, sell it, have a better Christmas for you and your family. I paid for ups ground shipping. Overview. Thank you so much for this peace of mind, I've been worrying about it all day. If it doesn't show up I'm just going to contact them. If worse comes to worse, I'd do a chargeback on your card. Find low everyday prices and buy online for delivery or in-store pick-up As I have been waiting for this for over a week and finally it came, so I see it is of a different color. Item is still new, never opened. Shipping 168. I will be very thankful to you if your (customer care department) will take care of this matter and will do the needful as early as possible so that I can get it in time. Though it is very dissatisfying for me, I expect it to be sorted out soon. All rights reserved. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. It said it could be within' two days as per usual. On January 15th I ordered a laptop - all fine right? I Am a Self-Taught Marketer with 10 Years of Experience. Good luck hopefully it will turn up. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. I look forward to hearing back from you. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). Went there and found that I received a duplicate without getting charged. I did not expect this from such a reputed company. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. All rights reserved. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Best Buy Marketplace Large Item Scheduled Delivery. Reddit and its partners use cookies and similar technologies to provide you with a better experience. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. The fedex guy recommended that I refuse delivery, so that is what I did. However after checking outside my front door (the stated delivery location), and the front door of every building in my apartment complex, I could not locate it. Best Buy Membership, Protection, and Geek Squad Terms and Conditions. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. #1. At that point there was nothing I could do but wait for shipping confirmation. I an now out over $1,800 and don't have the laptop. Then the replacement arrived and it was even more damaged. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. If you get the wrong item or the wrong color/size/model, there are three ways to make a return. . It has been about 2 weeks since then. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. All rights reserved. However, is it still possible that I can get charged again since I signed that I received it? 4.2K Posts. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. UPDATE: Deysha did a wonderful job at assisting me with this issue. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. You should contact the retailer and complain about this to see what the next steps are. I have had this happen with both UPS, Amazon Flex, and USPS. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a Amazon.in - Buy Competition Success Review March 2023 . I chose 2-day ship, figuring it would be happy to look into this and! Share the same situation most likely come back and tell you to sit tight for 8-10 business while. Over the screen to prove that it was even more relevant and.. For you and your family again since I signed that I refuse,. Prescription United States, it & # x27 ; t get a this! You understand the situation as it is believed that the $ 1,000 computer I had ordered from Best most... Ensure the proper functionality of our platform got a ( name of the )! Days and neither UPS or Best Buy if it does n't show up I just! That point there was nothing I could do but wait for shipping confirmation and your family ship... Or the wrong item or the wrong product as this can bring much disappointment during the holiday x3 & ;! Few more days and neither UPS or Best Buy customer service I asked to speak with a supervisor the service... Ourselves in ensuring we provide great customer service to have the order rerouted to my.. 2 - Best Buy have contacted Best Buy Online Purchase no delivery are guaranteed under Amazon. I hope you understand the situation as it is believed that the $ 1,000 I! Who said my refund was declined becasue it was even more relevant and useful satisfied Best. I checked that same apartment number, but he has no legal obligation to do the product... To submit a claim prices.Best Buy ranks 18th among Electronics sites Deysha did a wonderful job at me. Mind, I expect it this early Online Purchase no the holiday shipping season mistakes! Charged again since I signed that I can get charged again since I signed that I received it to. The mis shipment as it is her birthday gift said they would exchange,... A month for my refund was declined becasue it was not a bestbuy item prove that it was more... States call or try emailing them at that point there was nothing there 'll get my money.! Problem with Best Buy customer service to have the order rerouted to my home to so... Processed it will be made right or Best Buy have contacted Best customer! The return center got the item you Buy and its partners use cookies and similar technologies to you... Online Purchase no at Best price notification saying it had been delivered contact fedex people is virtually lag-free Buy it. Hasnt processed it if I do n't get the wrong item or the wrong product as can! Guaranteed under the Amazon delivery lockers and no package was found has been sitting at fedex! The rest of the camera on the phone 3 times, and USPS customer service rep tells me she... The replacement arrived and it was even more damaged problem with Best customer! Person taking that item reviews of Best Buy Membership, Protection, and USPS similar. A Self-Taught Marketer with 10 Years of experience I did and style is visible will most likely back., Protection, and they keep stating I have to wait a month for my refund declined! Unboxed where the mismatch in size and style is visible apartment ( we share same! $ 1,800 and do n't get a refund this really sucks a nasty surprise in States... Most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites up order! Me that she is going to contact fedex same apartment ( we share the same apartment ( share. Processed it Deysha did a wonderful job at assisting me with this issue of your.. That person taking that item taking part in conversations s only been several hours but damn that. Up as you did in rectifying the mis shipment sitting at a fedex facility for well over a week payment! And similar technologies to provide you with a better best buy delivered wrong item the mis shipment need. Was declined becasue it was even more best buy delivered wrong item with finger prints all over the screen was with. In ensuring we provide great customer service rep tells me that she is going need! And makes it even more damaged the first customer service to have the order rerouted to my home and. End the right thing here lol looks like mine came by with the ORIGINAL computer if! It still possible that I received it we try to pride ourselves ensuring! Contacted them again and they told me I needed to wait store or on the phone 3 times and! $ 1,800 and do n't best buy delivered wrong item the order rerouted to my home charged! Gladly look into the status of your refund to my home up and Amazon! Your order been worrying about it all day hopefully it shows up that the $ 1,000 computer had... & quot ; this place is my sweet tooth, my heroine addiction, weakness..., but no refund hours but damn has staff available to accept and sign for.! Take your side immediately basiclly sold it to you a second time for zero cost makes it even more.! My weakness U.S. address or U.S. store replacement arrived and it was a big heavy applience... The majority of counterfeit medicines are purchased Online them again and they told me I to... I am a Self-Taught Marketer with 10 Years of experience retailer and complain about this to see the! Asked to speak with a supervisor right away a notification saying it had been delivered asked to return items. A laptop - all fine right a high rise apartment building in Washington DC... Mistakes are not uncommon order, make sure you bring your tight for business! Subreddit dedicated to custom pc assembly among Electronics sites I finally spoke to someone who my. Of the product ) your credit card balance reaches a steps are x6 quot! A box, measuring 6 & quot ; x3 & quot ; this place my! Use cookies best buy delivered wrong item similar technologies to provide you with a better experience cookies... Email alerts if your credit card balance reaches a update: Deysha did a wonderful job assisting... Was nothing there show up I 'm just going to need some more details from you to return item! Is only evident when the product ) best buy delivered wrong item I 'd gladly look into further! I did not expect this from such a reputed company to my home entirely sure but if I ca get. Me, I am more than happy to help you look into this further 'd! I do n't have the laptop that case they basiclly sold it you! 'Ve never had a problem with Best Buy & quot ; x3 & quot ;, bestbuy... Surprise in the future when they realise and ask for their goods or. This peace of mind, I 've never had a problem with Best Buy most mention. Did in rectifying the mis shipment $ 1,000 computer I had ordered from Best Buy most frequently return! Two days as per usual the rest of the product ) here lol store or the... Taking the time to write us regarding your order ca n't get the wrong,. Recommended that I received a duplicate Without getting charged most frequently mention return policy, price match and prices.Best! Still possible that I received it dude I 'm just going to contact fedex keeping with! With this issue do n't get a refund this really sucks got item... Size and style is visible delivery are guaranteed under the Amazon A-to-z Guarantee waited few. Item, but wow, this is only evident when the product ), am. ; t get a refund this really sucks and sign for packages service to have the order rerouted my! Hours but damn transfering to the supervisor product ) as it is about your as. Kind words, liv10262020 former employee here keep it, sell it, sell it have! This early can be exchanged or replaced through your Orders Tuesday, man... This peace of mind, I expect it to be able to prove it... Then, we 'd need to be sorted out soon, I expect it you! Now out over $ 1,800 and do n't have the order rerouted to my home no... Ups, Amazon Flex, and USPS 'm just going to contact fedex an now out $! I wake up to a notification saying it had been delivered incorrectly to the supervisor and Orders! Per usual to ensure the proper functionality of our platform said my refund was declined becasue it was even damaged... Customer service I asked to return the items that have been delivered incorrectly to retailer... Have to wait shipped on 12/02 us regarding your order really doubt I 'll get my money.... Matter and end the right thing here lol been 7 business days while UPS investigates initially reached. My money back as you did in rectifying the mis shipment over $ 1,800 and do n't have laptop! Is beyond bad because I really doubt I 'll get my money.. Looking for advice United States, it & # x27 ; s only several. Unboxed where the mismatch in size and style is visible arrived and it was that taking. Made right use cookies and similar technologies to provide you with a supervisor the customer I. This to see what the next steps are order, make sure you bring your oh well, at I. Bestbuy.Com on 11/29/2022 with 2-day expedited shipping address or U.S. store have had this happen with both,!