@SolidusSnake95 This means it may take longer than usual for you to receive mail from us or for us to receive anything you send to us in the post during this time. Followed all instructions and still dead. Why can we not phone and speak with a competent person. If you're struggling to pay your bills, there are many organisations and charities who can provide you with useful information, unbiased advice and support when dealing with debt. I thought I was paperless so why have I received a paper statement? No goods and no contact from Argos. How do I update my contact details? You can change your phone number and email address in the App, and you can change your address, phone number and email address on myargoscard.co.uk. Called up c/service and they reimbursed points/money. How long will it take for my card to be blocked from spending? Attention now has to go to staff with todays news. How would you know how the milker was not working correctly if not used? Ikea, Amazon and the internet have replaced it. Can I register again? @Chris_Angharad Given meesly 5 voucher as a sorry and still nothing. @argos awful awful service yet again no phone call now having to wait for incident management. We'll take the balance shown on your statement balance if this is less than the Fixed Amount. When goods are faulty, any half decent retailer will issue a returns number and refund immediately without expecting customers to jump through hoops. You can contact our Customer Payment Solutions department by letter or telephone. It's shown on the front of your statement each month. @ArgosHelpers I have held it for at least 2 years. @fffffebby You can change your bank details here online. I've recently changed my name. We're working hard to resolve these issues as quickly as possible. Of course! How will I know when my Argos Card account is not in Persistent Debt? How is interest calculated on Buy Now Pay Later plans? Find out more about Persistent Debt here. This means you may pay interest on interest. @ccliffy90 Yes, of course you can. Struggling to pay your bills? Does the Card cost anything? Refunds (which take up to 7 days) only start when you contact them. National Debtline also helps people to budget and look for ways to increase their income. I like and try to support local but Amazon has excellent customer service. When you get in touch with us, we will make a note of which option you've chosen and monitor your account to make sure that you're paying what you need to. Attention now has to go to staff with todays news. By leaving the contractual minimum payment unchanged, it gives you the flexibility to pay more when you can. If you think this is happening to you or someone you care about, here's how to get help. Clearing off some of the balance of these plans could save you more in interest than plans calculated on the older method. SO NO SOFA AND NO CONTACT AND NO COMPENSATION NO APOLOGY NO MORALS AT ALL Anyone else had issues with @argos ? An Argos Card is a store card with a credit limit that allows you to make purchases from Argos, Sainsbury's and Habitat and pay at a later date. @ArgosHelpers I'm not using older webpage it's the Argos app please fix your app before people are tricked into buying items at different prices at checkout this has been a problem for a long time now many have reported the same thing, @dare_richard We'll make an instant decision, and if your request is accepted then your new limit will be available immediately (even if it doesn't show on myargoscard.co.uk straight away). It's about time Argos sorted it's payment facilities out once and for all as I will be out of pocket for going into store. I have a 40 card that I have QR code scanned as valid, but Argos isn't accepting the number. Give us a call on 03456 400 700 to ask.. You need to keep making payments until your statement clearly states that you have a Direct Debit set up. @opussinepar * These organisations all have different opening hours which may vary, so check their websites for details. @ArgosHelpers Hi. What should I do? Refunds (which take up to 7 days) only start when you contact them. Not Argos either. The four digit Plan Ref simply helps us locate a plan on your account if you call us. When you connect to our website, your session is encrypted. Now mid Saturday morning and no idea when it's being delivered. @JamboMr What do I need to set up a Direct Debit? Just a couple of notes if you're thinking about changing your Direct Debit details: What day is my Direct Debit taken? Promised would receive each time within 48 hours, nothing. Can I opt out of the interest rate increase and close my account on MyArgosCard.co.uk or by using the App? Can I cancel my Direct Debit? You can't register the Argos Credit Card (the black Visa credit card) on this website, only the Argos Card. We will accept the awards and impartial decisions made by the Financial Ombudsman. We will then use any additional amount you have paid to first pay off balances to which the highest rate of interest applies on (i) to (v) below, followed by the balances at the next highest interest rate and so on. It's all fine, I have purchased 2x gift cards using 6 months buy now pay later. If we've contacted you about increasing the interest rate on your account and you don't want this to happen, you can choose to close your account on your existing rate. I've received a letter from you that says my account could be suspended. Please help! You sent me a letter telling me I was in Persistent Debt and I needed to increase my payments, so why have you now increased my interest rate? meg giry songs phantom opera. Other lenders will be able to see it and use this information to decide whether to lend money to you or give you credit. You need to continue to make payments manually, until you see confirmation on your statement. No - the Minimum Payment Direct Debit will repay any payments that you owe each month, so these will consist of Normal Credit balance repayments and any scheduled payments that repay Fixed Payment or Interest Free Plans. @Happyintelect Please rest assured that the payment won't be taken and we'll automatically cancel the pending amount within 24 hours. Payment methods Payment types Gift cards Voucher codes Argos Card Aftercare Product care Product support Product information Advice & inspiration Product reviews Other Argos sites Argoscareers.com Argos.ie Argos Spares Pet Insurance About us Argos for Business Press enquiries Nectar at Argos We are committed to resolving your complaint to your satisfaction and hope that together we can reach an agreement. Find out more about Buy Now Pay Later plans, We take the total amount of Deferred Interest charged (e.g. @ChristineShawy4 We understand that things are difficult for many of our customers at the moment, and we have considered this decision carefully. Why can't I change my credit limit? If you've received a letter or email from us about this issue, then we believe this affects you. Why grind people down? Shocking day with them yesterday! Up to 1% of orders experience technical problems (a lot of orders!) @ArgosHelpers I'm sorry Jack. Just remember, if you do spend more, your minimum payment will increase and it will take you longer to repay the balance. but no warning when ordering. This error most likely means your bank or credit card provider declined the transaction. The new processes have been agreed and implemented by all banks to help protect their customers from online fraud. If you've been in Persistent Debt for a while and you have received a letter from us which talks about confirming an option to us, click here to see how to work out your increased minimum payment. Fab customer service ? @garrettdonnelly @Sums_World The Argos model is no longer sustainable. Make payments by: Direct Debit, via the Argos Card app or website, post, bank or Post Office. Anyone know if Argos have to give me a replacement straight away for my broken Xbox if I bought 3 months ago. When will my latest statement appear online? We want to assure you that we haven't increased your interest rate because of Persistent Debt. Find out more about Deferred Interest here. My payment needs to be made by today, I tried yesterday but it wasnt working either, I am looking to speak to anyone who is affected by the closing down of Cardiff Bay's Argos- get in contact if you'd like to share your thoughts! Amazon, Argos, Tesco, whoever, don't send me the goods before they've been paid. Been trying all day to make a purchase with an Argos card and nothing processes. For any other changes (name, amount, date) you'll need to call us. Omg thus Country has become a failure in every aspect. @Argos_Online I've also tried on the laptop and same issue. Not to mention the absolute stress and major responsibility of the job at 21 hence why I only lasted 12 months ? @adcouriers They give advice on important debts such as rent or mortgage arrears and support if creditors take court action. Select 'Visa credit' for the card type. If you have been in Persistent Debt for 18 months and we will send you a letter or email asking you to choose from some options. Go to, Provides free, confidential debt advice in each council area throughout Northern Ireland via an online chat service and by phone. You can turn off your paper statements, and paper letters we occasionally send you, when you log in to myargoscard.co.uk or if you download and register on the My Argos Card App. I'm in arrears or have a repayment arrangement, do I need to pay more? It's critical that we have current contact details for you - occasionally we might need to tell you about critical changes to your account (updates to your terms and conditions, changes to APR etc) and if we don't have your details then we can't contact you. The amount you owe and the payment due date are shown in your statement each month as well as on your account summary on myargoscard.co.uk and in the My Argos Card App. If someone has pressured you into taking out an Argos Card account in your name or you've noticed transactions on your account that you didn't make, this could be financial abuse and we can help. It also prevents Persistent Debt from becoming a long-term problem for you. I will try again in a few hours. Refunds (which take up to 7 days) only start when you contact them. Please take a look at our dedicated help page for more information. Andrew Harris is actually a 4 time Grey Cup winner. You will continue to receive other correspondence and letters via email as usual. Is this a known issue? Argos is a retailer that operates both physical shops and an e-commerce website. If you require additional support managing your account you can request a letter of authority which we will send through the post for you to complete and return. If I'm worried I won't be able to increase my payments regularly, what should I do? Downdetector is among the federally registered trademarks of Ookla and may not be used by third parties without express written permission. A teachers wage works out (at most) 10 an hour for a professional skilled job. Why do you need my contact details? The fact that most of its UK stores are linked with Sainsburys is why it is surviving there. In the case of Argos, I have had to spend several hours in What do I do? If you've checked those and you're still having a problem, the error could be related to new authentication processes~ that all UK banks are putting in place. It's important because if you don't, it'll take you longer to repay the debt and you'll be charged more interest during that period. 16 days, money back, no questions. Customer service pitiful. If the date of the rate change occurs in the promotional period of any Buy Now, Pay Later plans on your account, the Deferred Interest will be charged at your current rate up until the change in your interest rate has taken place, where it will then be charged at your new rate. No reply now for 3 Days to my DM? Plenty of time to do a spot of d.i.y. I'm having problems with the Verified By Visa / MasterCard SecureCode screen. Be the first to know the next time Argos goes down. @highjumpingmars email inbox, online bank account, etc. If I've registered for the My Argos Card App, am I registered for myargoscard.co.uk? You sent me a letter telling me I was in Persistent Debt and I needed to increase my payments, so why have you now increased my interest rate? Find out more about Persistent Debt here. @rantsfromrhi Can I register again? If you successfully change your credit limit it's available straight away - we have a few technical bits to do in the background, so it might not show on your account right away, but it is available for you to use. Argos outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. A long time on an expensive number and at the end we are told to contact @NintendoUK on another expensive customer service number. Was told issue escalated and nothing. Why am I being told that my details can't be found when I am trying to register? @MJHLNighthawks Minor issue with this Gala poster. If you find that you can afford to increase payments or repay your balance in full when you couldn't before, please call 0345 601 0798. For example, let's say you have a Normal Credit balance of 500 on your Argos Card with an interest rate of 34.9% APR and you don't make any other purchases. If you haven't registered you will need to do that first, and you can do that HERE, If you've forgotten your Login ID, go HERE. Customers in Ireland will no longer be able to pay for orders via the Argos website or place orders via its home delivery service after 22nd March. @david_mccraw @mynameisbattles The obvious answer is that they shouldn't be allowed to issue an annual insurance certificate until payment has been received. Today, I took a Coffee Machine back to Argos, Dover to have a refund as I didnt think that the milker was working properly. When you buy your product you'll be able to spread the cost for up to 12 months without being charged interest. If you've entered your login details incorrectly three times then your myargoscard.co.uk account will be locked for 30 minutes, at which point you can try to log in again. How Deferred Interest is included as part of your Minimum Payment? Seller (Argos) says MS need to fix it. The fact that most of its UK stores are linked with Sainsburys is why it is surviving there. Please note, if you choose to spread the cost when your BNPL plan ends, Deferred Interest will be charged on your remaining balance, backdated to the date of purchase. @johnlewishelp take a leaf out of Argos customer service, replies under a hour! Please advise. If I've got a Fixed Amount Direct Debit, what happens if the balance shown on my statement is less than the Fixed Amount? Here's some information which may come in handy if you're unsure about how to do something on myargoscard.co.uk. If you make only the minimum payment each month, it will take you longer and cost you more to clear your balance. Email: complaint.info@financial-ombudsman.org.uk. @ArgosHelpers is there an issue with the website taking payments from argos cards today? You can't directly allocate payments to any Fixed Payment Plans or Interest Free Plans that you might have as the payment due against those two types of plans is included in your minimum payment for the month. We will never ask you for your login details for myargoscard.co.uk. I will try again in a few hours. @Argos_Online Appreciate you investigating my issue Bekki. I set up a Direct Debit a while ago but it's not taking payments for some reason. @argos is the online payment service down ? Ti Te So many problems with checkout they always have. If you can afford to pay off all the plans then you may want to consider clearing the balances. @ArgosHelpers is your website down?? Have I done anything wrong if I receive a letter about Persistent Debt? @ArgosHelpers is there anyone working at Argos as they are not replying to messages I have left regarding dangerous cooker I purchased from them. I wouldn't buy any electrical goods from @Argos_Online again. Why am I being asked to repay all of my balance straight away when I have several plans? Your Login ID is the unique username you chose when you registered for myargoscard.co.uk (it's a bit like a username). Pawned customers off to Select for Apple products, didnt want to hear of after sale problems. What is Persistent Debt? You should also cancel this with your bank. Even the cheapo one for my tbr works well. If you've already taken some action and started to increase your payments, that's a great start and will help towards moving your account out of Persistent Debt. Paying more than the minimum amount will reduce the interest charged and the time it takes to pay the balance. @s10cmk All Rights Reserved. @misslucyhughes How can I get help with paying my Normal Credit balance? You will need a valid email on your account, though. I set up a Direct Debit a while ago but it's not taking payments for some reason. If you're using browsers older than Chrome 28, Firefox 27, Microsoft Edge 12, Safari 7. If you've got a Normal Credit balance, the interest that might be charged from that is included in your estimated interest figure. We call this the "Deferred Interest Portion". It depends how much you can pay off towards a plan and when your plans were started. Also, you can only get credit plans on Argos and Habitat orders over 50. @ArgosHelpers I have held it for at least 2 years. I called Financial Services but no one picked up. @markzwol I quote: " This is because the payment will be rejected by Argos as no order has been placed, this payment then gets placed into Paypals holding account. Can I change my payment due date? I've recently changed my name. What should I do? Pawned customers off to Select for Apple products, didnt want to hear of after sale problems. Where can I use my Argos Card? We use Secure Sockets Layer (SSL) protocol for managing your encrypted session and 128 bit encryption, which is why the latest versions of web browsers are needed to register for and use this service. Never again will I buy anything from either. Your payment due date and statement date are interlinked, though, so by changing one you'll be changing the other. My statement shows that I have several BNPL plans that are all due to end at the same time.