We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Here are 8 tips for writing great reviews. Had an issue due to an upgrade on the system. Get insider tips and the latest offers in our newsletter. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. 17.3 Registration of your home address. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. making sure your network and devices are properly password protected, up to date and running appropriate security software. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. If you need us again in the future please don't hesitate to give us a shout. Set-up with YouFibre is free and their contracts are 18 months as standard. 17.4 Number Porting. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. 14.3 Condition of Router Equipment. Find out how we combat fake reviews. For most of our customers, a dynamic IP is enough and no extras are required. You just need the new PPPoE settings from YouFibre. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Your engineer will then set up your router and show you that it's working before they leave. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. FTTP is completely separate from old copper cables. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. 8.4 Residential Use only. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! It promises wi-fi of at least 10Mb in every room or money back. Firstly with the service less than a week from order to installation. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Had an issue due to an upgrade on the system. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Each of the clauses of these terms operates separately. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. Hi Lesley,Thank you so much for your kind review of Dominik. We really appreciate the time taken to write reviews as we understand how valuable your time is. We've got a full guide to fibre broadband without a contract. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. YouFibre continue to deliver the goods. If you need us again in the future please don't hesitate to give us a shout. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! 15.2 To a site inside our network. never by referral revenue. Verification can help ensure real people write reviews about real companies. 10.5 We are not liable for certain losses. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. If you are moving to a new house, please contact us. Great customer service is about people helping people. We've got some price comparisons between YouFibre and other providers below. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. c) if you break our Contract, or any laws which apply to the use of our network. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! 9.2 Suspension due to your actions. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! 14.4 YouFibre Broadband Network Equipment. 13.1 We may end the Contract if you break it. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. YouFibre Limited Broadband service How do I book my installation? Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. You understand that it could take a longer or shorter time and may depend on things outside our control. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Any adjustment will appear as a credit on your next bill. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We also ensure all reviews are published without moderation. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. You are using an out of date browser. 9.3 Restoration of Service following suspension. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! YouFibre. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! 19.8 Termination wont affect prior rights. JavaScript is disabled. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. Hi Phil,Thank you for taking the time to leave us such a splendid review. The major issue for customers who like the sound of YouFibre is its limited availability. Thank you again for your kind review. 17.6 Porting Date. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. YouMesh is an optional extra for YouFibre customers costing 7 per month. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). Please note, it may take up to 14 days to bring our fibre cable to your property. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. e) if we have changed the way we manage our business. First class customer care! We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. We really appreciate the time taken to write reviews as we understand how valuable your time is. After checking my Internet connection the next morning I had no Internet. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. YouFibre. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. You may not sell or agree to transfer the internet address to any person. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) I've enquired but they don't have pricing for it yet. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. The PlayStation was not connected.Dustin the Youfibre service engineer came early. We use dedicated people and clever technology to safeguard our platform. 19.6 Terms which remain in effect after termination. The consequences in each situation are explained below in clause 12.2. All rights reserved. The No. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. It goes against our guidelines to offer incentives for reviews. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. Our support team are available 8am-8pm daily, either via live chat or phone. 11.2 Minor changes to the Service. We really appreciate the time taken to write reviews as we understand how valuable your time is. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Hi Jane!Thank you for your great review of Dustin! Learn more about broadband boosters and how they work. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. 19.1 We may transfer this contract to someone else. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Back on line by 9am. 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