Can they stay at the kids club alone while we go out to a formal dinner? Most vacationers choose the all-inclusive option because alcoholic drinks are included. We didnt hold back. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. They love these seats. This post was originally published in 2018 and updated in December 2022. This is the Diamond Elite Pool. Also, any advice on making specific room requests would be great. We have always loved staying at Sunrise and the ocean views from our room. Hey Shruti we are planning to go to this place in Thanksgiving. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. We ordered two as our appetizers. Presentation, taste, and experience four star! In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. Just ignore them and continue walking until you get outdoor. Appetizer seared tuna on cucumber with seaweed garnish. Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. Variety of hot Mexican cuisine at the Grand Buffet. Even at the pools, the beers are served in tall non-breakable glasses. Wondering how busy it is 2 years later during peak Spring Break! Im glad you found the post helpful. Braydon LOVES the giant jacuzzi. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? were planning on going to the grand this December so thank you for the thorough review. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. I would say that teenagers would really love this resort. There are several buildings on the property. The meat literally fell of my fork. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. This was the only decent photo of him after 10+ attempts on the lazy river. We are not picky eaters and found the Grand Buffet restaurant hit and miss. This is whats in the closet at The Grand unlimited alcohol. Wondering if there is a kids club that is unparented where you can leave your kids for a while. Wifi requires no password. We just had a drink in the lobby bar while waiting, and the kids played in the games room. Your email address will not be published. What is your opinion on the Grand vs the other Moon Resorts? Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. Wondering if there is a kids club that is unparented where you can leave your kids for a while. Just ignore them and continue walking until you get outdoor. ALL-INCLUSIVE ON A GRAND SCALE We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn It was another memorable meal. Review tags are currently only available for English language reviews. thanks for your review. Very busy in early morning otherwise fairly quiet. So much valuable information and photos! Thanks for your comment, Cathy. My boys are ages 8 and 11. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. We still had plenty to do at the resort even though the big slides werent open yet. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. Our days were full bouncing from pool to game room to restaurant. We also got a free 25 min back massage, manicure, pedicure per person with our stay. It was very helpful! And beautiful family! This was Nicoles favourite dish from our visit. Erin. 5 studios. Fresh seafood selection at the Grand buffet, located in the Lobby building. Parents can also stay and let their younger ones play. This is such a great review. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. The best part is that you dont need to keep track of your towels. Thanks! Thanks for your review. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Thank you so much for the time you put into this review!! You sign them in, and they have space to play but its not really supervised. They truly deserve it. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? They will also like the shows in the evenings. Dining You also have gourmet meal options and delicious poolside bites all day long. Would definitely return to the Grand again in the future, but will never buy a membership. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. This is one of many games that get kids moving. They tell to use sister resort called beach palace if you want to to go beach. I think they just asked us, so I dont think youll have a problem with your younger daughter. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. There are plenty of chairs, umbrellas, couches and loungers at the beach. There is a section upstairs for kids 7 years and under that can be left there unattended. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. This is Los Tacos restaurant. Learn how your comment data is processed. Please see our partners for more details. Do we need to pay for any food or special beverages in the resort? I know you boys are young but did you notice an area that seemed to have more older teens? We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? We hope you have fun! I would suggest you speak to Palace Resorts about Diamond Status. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). The food at The Grand was a pleasant surprise. How much was the cost of everything that wasnt included? Thanks again for everything! Are there staff members to watch over the children? Sunrise and Nizuc are fabulous too! Theres no charge to leave your kids who are 4 and above at the kids club. . Not a bad spread! Hi, You can find prices through various booking sites. When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. Hello and thank you for the incredible review, comments, and photos! Bikes and scooters of all sizes are available to use at no extra charge. Over 8 can come and go as they please. I have a swim up is it connected to a larger pool at all? Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Youre going to have a great time. A stellar all-inclusive package covers food and top . Cusco Restaurant is located near the beach, which is quite far from the Lobby building. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. If you stay at the Grand, you have access to all 3 resorts. Great review! From world-class spas to thrilling nightly entertainment. Floating down the Lazy River at the Water Park at Moon Palace Cancun. Do you know/recall if you can leave the kids at the kids club? Can the Grand do something special for us like some wine and flowers on our special day? I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. Or is it now only if you stay at grand? or fee for the food and drinks? To be honest, we didnt notice. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Did you tip the room attendants? The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. . Were going there in January. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. The desserts at the buffets are incredible. I forget what this dish is called. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. The grand will be hosting many music festivals. The pools are smaller and spread out around the resort. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? The resort was beautiful. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Do you get a pager or phone or something incase they want their parents? So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. What is cost for golf? Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . Its a kids paradise! Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Thanks for giving an in depth review of the resort. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. Our boys enjoyed the simple penne pasta with butter. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. The food is really very good so I wouldn't worry about that at all. Can you recommend some idea of what a family can do in the area until 5pm? Guess the inspection wasnt done, yet. Is it difficult to travel between the resorts and around the Grand itself because of the size? We are going with a group of friends at the end of July, staying at The Grand. Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? You can see the top of the water slides in the distance. The restaurants offer a variety of wines from around the world. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Being parents of a boy with allergies, this made us feel very good. By booking the Grand, you also have access to Nizuc so you cant go wrong. We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. Or has Moon Palace Golf & Spa been renamed The Grand ? There is a kids area thats unparented for older kids. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. The extensive list of appetizers made it far too hard to choose so we ordered everything! It tasted like a rich, creamy pumpkin pie mouse. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. We used the $1500 credit for dolphin swim and it was amazing. I asked one of the workers there and they said something about safety. We prefer the pools anyways. Also do they provide a kettle in rooms? They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. more. Your review was amazing! I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. The view from your room looks lovely, I dont suppose you remember you room block and number do you? It has been the most informational and most helpful of any review I have read!! So were planning on going in September. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. Thank! The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. Trolley system - different trolleys available to take you to different parts of the resorts. Thanks. View from our 3rd floor balcony. Our readers thank you! This may have been one of our favourite bowls of ceviche ever! The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Its a spacious room with two double beds and a huge jacuzzi. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. Your email address will not be published. We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. Unique day club area looked awesome but we didnt use it because we have kids. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? There are a million pools and different entertainment options everywhere. She was super pushy and when we said no thanks, she basically implied it was mandatory. That was another complaint on TripAdvisor by non Diamond Elites. Do you have any info on how you get the diamond access? I (Cam) foolishly wore a white T-shirt that is now no longer with us. Whats in your closet? Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. Should you add Sayulita to your travel short list? Youre going to have a great time. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. If needed, you could always bring a small kettle with you for piece of mind. Did you swim with the dolphins on site? They seemed to be very careful, and we didnt have any issues. Our boys had a lot of fun in here, especially Connor. Great review! Connor had fun floating down the lazy river with his Mama. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. They thought was really cool. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. We talked to a number of people who used credits at the spa. No, we were not there for the Diamond Club. Yum. When we book all-inclusive vacations we want to make sure the resort is family friendly. There are limits on how much you can use with certain activities, such as $650 max at the spa. Helmets are also provided. We are already paying $18000+ just for all inclusive. I dont recall if the pools were heated. If so how was your experience with this. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Loved this thread and feel really good about it. He was absolutely wonderful every single day, at every single hour. Delicious. You wont even have to leave the resort if you dont want to lots to do. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. However, if worried, it may be a good idea to book a few ahead of time. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. Yes there was seaweed on the beach. Keep em coming! We spent time at all of the pools and lobbies. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. Worst of all, at this epic per-night fee on our first . That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. Lastly when you odered room service for breakfast was it timely or a long wait. Connor is playing a game by running around matching colours. Fresh fish at the main buffet in the Lobby building. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! For dessert ice cream balls covered in Japanese rice dough. They said its amazing and well worth it. Thanks for your review. And, no we didnt swim with the dolphins. It will be easier to get in an out with a foldable stroller. They provided floats for the lazy river . Do you think the Grand is worth the extra money? Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. At Grand x27 ; t worry about that at all ocean have tons of,... Loved staying at the main buffet in the evenings bumper cars, a creativity area and! Beds and a huge jacuzzi to play but its not really supervised originally published in 2018 and updated in 2022... 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