Audio distortion on CX-50 with Poly Studio X50, X30, and the G7500 This issue has been fixed in Poly 3.10 firmware. The third button from the right will be labeled 1->Aa (one, arrow, capital A, lowercase A). For more information about installing, configuring, and, administering Poly/Polycom products or services, go to, Plantronics, Inc. (Poly formerly Plantronics and Polycom), 2019 Plantronics, Inc. All rights reserved. We and our partners use cookies to Store and/or access information on a device. This Limited Warranty covers Poly products purchased in original Poly packaging. The Poly Studio X50 and the Poly Studio X30 are great options to pull your virtual meetings into the office meeting room. Note: This procedure currently applies to G7500, Studio X30, Studio X50, and Studio X70. Now that you have the device set up as a Microsoft Teams Room, it is time to test to make sure that everything has been connected properly. Each press of the key will enter the letter assigned to that specific key. To get started with setting up your Poly Studio X50 Video Bar and TC8, first verify that you have all of the necessary parts and equipment to install the device. What constitutes a major failure is set out in the Australian Consumer Law. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS ARE NOT LIABLE TO YOU UNDER ANY THEORY OF LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU THROUGH YOUR USE OF THE APPLICATION, INCLUDING ANY LOSS OF DATA OR DAMAGE TO YOUR MOBILE DEVICE, WHETHER OR NOT THE COMPANY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. Poly Studio X30 is equipped with a 4x zoom camera and four built-in microphones. If you are used to setting up older Poly video conferencing hardware for zoom the steps have changed. Before submitting a warranty claim for a Poly product, please visit www.poly.com/support/ for technical assistance. You are responsible for shipping charges, insurance, and other transportation-related expenses incurred when returning products to Poly. Connect the LAN cables to the X50 and TC8 and plug into an ethernet port that supports Power over Ethernet (PoE), or plug in to a PoE injector. To the product All questions. Pressing Menu, Status, Network, Ethernet will reveal the MAC address if you are unable to read the rear label. Users will love having the native Teams experience built right in. b)YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR MOBILE DEVICE, OR OTHER DEVICE, OR LOSS OF DATA THAT RESULTS FROM SUCH USE. 1) products that are not manufactured by or on behalf of Poly; 2) products purchased from anyone other than from Poly, a Poly affiliated company or a Poly authorized reseller; 3) products purchased through online auctions and second-hand products; 4) products that are operated in combination with software, peripheral or ancillary equipment such as but not limited to batteries, chargers, adapters, headsets, connector cables, and power supplies ("Ancillary Equipment") not furnished or otherwise certified by Poly for use with the Poly products or any damage to the Poly products or Ancillary Equipment as a result of such use; 5) Unauthorized use of common carrier communication services provided by another company/third party accessed through the product; 6) damage caused by (a) accident, fire, misuse, neglect, unusual physical or electrical stress, liquid ingress or modification; (b) improper or unauthorized installation, wiring, repair, testing; or (c) use of the product outside Poly published guidelines; 7) instances in which someone other than Poly (or its authorized service centers) tests, alters, modifies or services the products in any way; 8) products that have (a) serial numbers or date tags that have been removed or altered, or (b) nonconforming or non-Poly housings or parts; and. Once the X50 or X30 boots it will show an IP address on screen. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Apex Digital Solutions, Inc. 248-270-9670 hello@apexdigital.com 1000 Town Center, Suite 200 Southfield, MI 48075, Apex Digital Solutions, Inc 1999-2020 | Microsoft Gold Partner |, Cocktails and Conversation with Apex and 8x8. but I try Default id:-admin,password:-your system serial no, is not work.. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Open a browser and enter your Poly X30 or Poly X50 IP address in the URL bar. CX-30 occasionally wakes up out of ECO standby when connected to a Poly Studio X in Zoom room mode This has been fixed with the 2.10 release. Polycom default username and password (Web Adminis Polycom Username and Password.png 147 KB. Learn More >>, Your email address will not be published. The entire Poly Studio X family, including: Poly Studio X30, Studio X50, Studio X70, and the TC8 controller (an intuitive 8" high-resolution touch display that lets Google Meet customers access meetings with ease) will be the first Android-based appliances to offer a native Google Meet experience and deliver a streamlined, purpose-built experience for any meeting room. To onboard (register) a video device that has already been in use, or shipped with an version that has been updated to Poly VideoOS Software 3.2 or later. Under Available Devices, select and pair the TC8 with your . You can find this address on the Poly device or using DHCP on your router. Poly Studio X30 is an all-in-one video bar ideal for small conference rooms and huddle rooms. A list of Poly authorized resellers is located at https://partners.poly.com/English/directory/. A Microsoft Teams Room is a hardware solution that outfits your conference rooms or shared spaces to connect seamlessly to Teams meetings. Poly, its employees and its agents are subject to U.S. export control laws that prohibit or restrict (i) transactions with certain parties, and (ii) the type and level of technologies and services that may be exported. TO THE EXTENT ALLOWED BY THE LAW, POLY DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Poly Studio X50; Poly Studio X70; G7500 Video Conferencing System. Re: Password of Local Admin has changed. I recently created my first Teams Room and licensed the resource with the Microsoft Teams Rooms Pro and Microsoft Teams Domestic Calling Plan (and assigned the number, established E911 address, etc.). FOR CONSUMER TRANSACTIONS, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. poly | Support. The remaining provisions of these Terms and Conditions will continue to be valid and enforceable. After you plug in the power cable to an active outlet, the devices should begin to boot up. If you are adding more than one rooms, click. Appspace cloud servers by default retrieve time from an NTP server. What Products Does This Limited Warranty Cover? The device should reboot. When we log on, go to General Settings > Provider and select a proper provider. Don't forget to hit the like button and subscribe to get notified for our next videos.Follow us:YouTube - https://bit.ly/3nwMRktLinkedIn - https://bit.ly/2XjXD2VFacebook - https://bit.ly/3kam1MY#poly, #StudioX50, #X50troubleshooting, #collaborationresolved, #resolve, #techtips, #troubleshooting, #polycom, #studioxseries, #2200-85970-001 press and hold the dial pad keys 1, 3, 5 keys. An example of data being processed may be a unique identifier stored in a cookie. The Poly Studio Series is a radically simple meeting room solution that is easy to set up and has rich connection for better collaboration. On your computer, open a web browser. Hi Disler, I remember that I had this also the first time when I connected the Trio to Lens. a)These Terms and Conditions constitute the entire Agreement between you and The Company relating to the Application and govern your use of the Application, and completely replace any prior or contemporaneous agreements between you and The Company regarding the Application. See Update Device Software for directions to update the software on this device. Connect your device to a monitor and to the network. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL POLY BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Enter the IP address of the device in a browser and login to the System Web Interface of the device. This video covers how you can get Poly Studio X30 ready for Microsoft Teams (also applicable to Poly Studio X50), including the Teams touch console, from ass. For example, to produce an F, the 3-key would need to be pressed three-times. design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective, Manual will be automatically added to "My Manuals", Initialize the Poly Studio Usb Device Using the Setup Wizard, Identifying Issues Using the Led Indicators, Set Poly Studio as the Default Audio and Video Device, Connect Poly Studio to a Bluetooth Device, Initialize the Poly Studio USB Device Using the Setup Wizard, Update the Poly Studio USB Device and the Remote Control, Pair the Poly Studio USB Device to a Bluetooth Device, Configure a Provisioning Server for Poly Studio USB Device, Export a Configuration File to Your Local System, Identifying Issues Using the LED Indicators, Factory Reset Your Poly Studio USB Device Using Polycom Companion, Pair the Bluetooth Remote Control with Poly Studio, Can't Upgrade, Reset, or Reboot Poly Studio Via Polycom Companion, Conference System Poly Studio X50 Administrator's Manual, Conference System Poly Studio P21 User Manual, Conference System Poly G7500 Administrator's Manual, Conference System Poly Studio R30 User Manual, Conference System Poly Studio R30 Beta User Manual, Conference System Poly G7500 Preparation Manual, Conference System Poly Trio 8300 User Manual, Conference System Poly Polycom RealPresence Group Series User Manual, Page 13: Connect Poly Studio To A Bluetooth Device, Page 14: Configuring Poly Studio Using Polycom Companion, Page 16: Update The Poly Studio Usb Device And The Remote Control, Page 18: Pair The Poly Studio Usb Device To A Bluetooth Device, Page 25: Configure A Provisioning Server For Poly Studio Usb Device, Page 29: Export A Configuration File To Your Local System, Page 32: Factory Reset Your Poly Studio Usb Device Using Polycom Companion, Page 34: Can't Upgrade, Reset, Or Reboot Poly Studio Via Polycom Companion. Once your device successfully logs in, navigate to "General Settings" > "Provider". Password: 456. Since March 2020, the average Teams user has increased their weekly time spent in meetings by 252% (Microsoft Work Trend Index). None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, North Korea, Iran, Sudan, Syria or any other country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's List of Specially Designated Nationals or the U.S. Commerce Department's Denied Persons List, Unverified List, Entity List, Nonproliferation Sanctions or General Orders. Enter the device information to register. Partner mode (101 pages) . Polycom default username and password (Web Administrator Setting), Re: Polycom default username and password (Web Administrator Setting). It should be twelve characters, and look something like '0004F2ABCDEF'. Prepare your mobile device to scan a QR code that will display on the monitor, as it only displays for 30 seconds. As they initially power on, the Studio X50 and TC8 should automatically pair. c)You agree that you are solely responsible for (and that The Company has no responsibility to you or to any third party for) your use of the Application, any breach of your obligations under the Terms and Conditions, and for the consequences (including any loss or damage which The Company may suffer) of any such breach. Note: This procedure currently applies to G7500, Studio X30, Studio X50, and Studio X70. Username: admin. Click General Settings > Device Management. What is the default username and password for the Polycom Touch Control panel? Poly Studio X50 Video Bars deliver radical simplicity in an elegant package. As of August 29, 2022, HP Inc. completed the acquisition of Poly. When i try to access Polycom IP Address and try to configure the Settings, suddenly displayed PopUp that must enter Username and Password. Microsoft Teams Rooms is simple to deploy and easy to manage with a user-friendly one touch experience. ApexsIgnite for Microsoft Teams Roomsservice offering will empower your workforce to connect, collaborate, and communicate confidently and securely across boundaries. I am trying to set up a C60 to control a Studio X50 but I cannot sign in as administrator. Your email address will not be published. Ditch the PC to drive the meeting, since the Poly Video OS runs the show. Warranty Policy for Australia and New Zealand. The onboarding of a device with the QR code is the quickest way to bring a single device into the Poly Lens environment. As a portion of your workforce returns to the office, it is vital that they have a consistent experience across all the devices they use. You acknowledge that (a) the Application contains proprietary and confidential information that is protected by applicable intellectual property and other laws, and (b) The Company and/or third parties own all right, title and interest in and to the Application and content, excluding content provided by you, that may be presented or accessed through the Application, including without limitation all Intellectual Property Rights therein and thereto. The period of coverage varies by product and is generally 1, 2 or 3 years; consult your original Poly product packaging or user information provided by Poly at the time of purchase for the warranty term specific to your product or online at www.poly.com/support/ ("Warranty Period"). I have asked the PIC that installed the Polycom, he said . Set Poly Studio as the Default Audio and Video Device If you use the Poly Studio USB video bar together with a supported application for video calls, you may need to set Poly Studio as the default audio and video device of your application. Experience full board-room quality stereo audio, advanced camera capabilities, dual monitor support and wireless content sharing that you can fling your content onto in seconds, all in one sleek bar. If you return out-of-warranty products or products not covered under the Limited Warranty, you will be responsible for all return-shipping and other transportation-related expenses. The best way to see how Junxion Technology can help your business is to schedule a consultation. For HP product support, please visit the HP Customer Support site. Can you tell me the default username and password? Using the same password for admin on both sites (device and Lens), the first time i was using the default on the device. The default password is the last six characters of the serial number listed in System Details and on the back of the device. Procedure 1. Is there a web interface to make settings? After upgrading to Poly VideoOS 3.3.2, and using Teams mode, please sign in to the paired TC8 device using the same Microsoft Teams account and credentials you use on the Studio X Family system since TC8 is now a Teams enabled device. In the unlikely event that your Poly product has recurring failures or Poly is unable to repair or replace the Poly product, Poly will provide you with a replacement Poly product that is selected by Poly and is the same or similar in performance. Neither you nor The Company are permitted to delegate their responsibilities or obligations under these Terms and Conditions without the prior written approval of the other party. Poly may repair or replace products under this Limited Warranty: (a) with new or reconditioned products, parts, or components, or (b) with a similar Poly product if the eligible product under this Limited Warranty has been discontinued. Now you can pair your x50 to your Zoom Rooms account. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. You may obtain warranty support for valid warranty claims through your point of purchase during the first thirty (30) days after purchase. Note. Poly VideoOS Software 3.10 (DODIN APL Approved), Poly VideoOS Software 3.7.1 (DODIN APL Approved), Poly VideoOS Software 3.3.2 (DODIN APL Approved), Poly VideoOS Software 3.1.2 (DODIN APL Approved). Thanks for your suggestion. Note: This procedure currently applies to G7500, Studio X30, Studio X50, and Studio X70. Please contact your point of purchase for more details. Poly, the propeller. Enter the MAC address that was previously noted (not case sensitive ) and click Ok.. The buttons must be held down for a short while before a password prompt appears. Poly, the propeller. . The terms of this Poly Limited Warranty ("Limited Warranty") shall apply to purchases of Poly products. . For United States residents, any disputes arising out of this Limited Warranty or otherwise relating to your purchase of the Poly product that is the subject of this Limited Warranty, whether based on contract, tort, fraud, or any other legal theory, shall be governed by the law of the state in which you currently reside, without regard to its conflict-of-law principles. d)The rights granted in these Terms and Conditions may not be assigned or transferred by either you or The Company without the prior written approval of the other party. Step 4: Set up the Poly Studio X50 as a Microsoft Teams Rooms System. In the browser bar type: 192.168.10.1:8850. Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. THE MAXIMUM LIABILITY OF POLY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF THAT PRODUCT OR ANY COMPONENT OR PART THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. If the default Polycom password of 456 does not work, or if someone has changed the admin password on the phone, please do the following: Find and write down the MAC address (serial number) of the phone you want to reset. To produce a T, the 8-key must be pressed only once. Perfect for mid-sized rooms, this all-in-one video bar has built-in support for leading cloud services such as Microsoft Teams. Therefore, in this mode, numbers will be entered from pressing the corresponding dial keys. Special but okey. Enter the Registration Key copied earlier, into the. Additional Poly office locations and contacts can be found at www.poly.com or in Australia by calling (toll free) 1-800-725-598. This happend on both devices. . Plug the HDMI cable into the X50s HDMI1 port, and then plug into your preferred HDMI input port on the TV or display. As of August 29, 2022, HP Inc. completed the acquisition of Poly. Any Idea why? Dialpad Meeting Rooms use the Poly Studio X30 or X50 conference room devices, and an accompanying TC8 touch controller as a Dialpad meeting room/Conference TV. Poly's obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period. Only use software version 5.9.3 AA or later when pairing Polycom Trio 8500, Polycom Trio 8800 or Poly Trio C60 with Poly Studio X or Poly G7500 systems software version 3.1 or later. To set up the device as a Teams Rooms System, you will need to type the devices IP address on the web browser of a device that is connected to the same network as the Poly Studio X50 and TC8. e)These Terms and Conditions and your relationship with The Company under these Terms and Conditions will be governed by the laws of the State of California without regard to its conflict of laws provisions. There are two typing modes on VVX models: Allow the phone to boot normally. This Limited Warranty covers any defects in the materials used in the Poly product, and any defects in the workmanship during the manufacture of the Poly products. Poly further warrants on the same terms as this Limited Warranty the repaired or replaced Poly products for the greater of: (a) ninety (90) days following the repair and/or replacement, or (b) the remainder of the original Warranty Period for the Poly product that was repaired or replaced. UnfortunatelyI have made no notes of this event. Congratulations! It is more important than ever to enable high-quality hybrid meeting experiences. Password: last 6 characters of your Poly X30 or Poly X50 serial number. 1.Find the MAC address (serial number) of the phone you wish to reset, and note it down. Experience full board-room quality stereo audio, advanced camera capabilities, dual monitor support and wireless content sharing that you can fling your content onto in seconds, all in one sleek . Warranty service response times are always subject to change due to local conditions (including, without limitation, availability of parts and materials and a Poly authorized service provider). Verify that the audio and video look and sound correct. Open Poly Lens in a separate tab (lens.poly.com). Required fields are marked *. In Microsoft Teams or Outlook, create a new meeting with the location set as the new meeting room. This is your exclusive remedy for a defective Poly product that is covered by this Limited Warranty. You agree to comply fully with all laws and regulations of the United States and other countries (Export Laws) to assure that neither the Software, nor any direct products thereof are (1) exported, directly or indirectly, in violation of Export Laws, or (2) are used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation. Web Adminis Polycom username and password ( Web Administrator Setting ) you tell me the default username and.. And video look and sound correct only once Australia by calling ( toll free ) 1-800-725-598 right.. The Software on this device Status, Network, Ethernet will reveal the MAC address you. Adding more than one rooms, click TC8 with your the last six of! Address of the key will enter the letter assigned to that specific key must be pressed only.. Prepare your mobile device to scan a QR code is the last six characters of your X30... 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