Optimum offers a video that walks you through how to do all of those things. Criterion Digital 2023. For more on our process, head to How We Rank. I've tried to make her switch for years but you finally convinced her. Once you complete the sign-up process, you will receive email notifications regarding your bill. Frustrations? Comes out to $2.86 a day. Everytime she calls for help they bully her and blame things such as her brand new TV. We will debit Realtime status of outages and problems with service providers. We appreciate your patience as we work to get your service restored. Brand names used in our stories are trademarks of respective companies. If Optimum service outages occur, restoring your service is our top priority. She moved in Nov and since then Optimum has never worked properly. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: It is not you, it is me. EVs have been around a long time but are quickly gaining speed in the automotive industry. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Outage reports and issues in the past 15 days originated from: Tips? Check Current Status. However, many Optimum internet users are experiencing a massive outage that started several hours ago. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Verify your account information. Plug your equipment back into the power source. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. You can also sign up for paperless billing online. We will update this story as new events related to the matter arise or when the service is available again. Is there an outage or Optimum Internet is slow? Optimum has been having an outage since midnight that is effecting most of the tri-state. 2010-2023 CableTV. Are you currently in need of any assistance? Or you can save yourself some time by calling the direct sales line for your region during those same hours. ^Mark It is not you, it is me. Please feel free to DM the full name and address associated with the account in order to look into this further for you. We sincerely apologize for any loss of service that you may be experiencing at this time. 5,000. Since last 2 weeks every weekend, internet having issues. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". ^Whitney (Source). We humbly offer this checklist of things to have ready before you dial. We are always here to help! They wont require you to sign a contract. Share them here. We are always here to help! Please help! Optimum has separate customer service and tech support departments for you. Share them here. At the moment, we haven't detected any problems at Optimum. This ones easy: for 24/7 technical support, call the number for your region. If so, please DM the full name and address associated with the account. You can. Optimum may already be working to resolve the issue. The Optimum Support App is another way you can pay your bill. Sorry everyone :(. @optimum let's break up. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . 2. Optimum equipment. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. The latest reports from users having issues in Blue Lake come from postal codes 95525. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. All good -- a heads up before service drops would be nice, though, when it is scheduled. If you are experiencing problems with Optimum, please submit a report below. Customer service from Optimum. Did you know you can be compensated for losses if your internet goes out? You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. A tech enthusiast since ever. If so, please DM the full name and address associated with the account. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Also add the names of any witnesses who can attest to your losses if possible. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; @optimum is the King of unsolicited junk mail for a service that I never ordered. Today they made her cry and this weekend we cut the cord! @optimum let's break up. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Source. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Santa Rosa. Not Working For Me! Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. 3. Want to know more about us? You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. The problem could be in the phone connected to the cable modem. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. How do I troubleshoot my Internet connection? Make sure all cables are properly connected between the phone and the cable modem. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Twitter: @OptimumHelp An outage is declared when the number of reports exceeds the baseline, represented by the red line. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Search Twitter for #optimumdown. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Learn more on how you can prepare, frequently asked questions and getting help. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. All services not available in all areas. CDC: https://emergency.cdc.gov/. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Indicate when the Optimum outage started and how long it lasted. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Useful comments include a description of the problem, city and postal code. At the moment, we haven't detected any problems at . It's possible if you file a claim on your own. Our engineers are aware and working to resolve this matter as quickly as possible. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. This raises the question, donthey have any customers under 70. We are currently working to resolve this as quickly as possible. You did everything to make her day miserable. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Our apologies for any inconvenience this has caused. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. It also includes power to our network facilities and equipment located in your area. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". @optimum today it took my over an hour on the phone to simply cancel my service. Optimum plans, pricing and speeds may vary slightly from one market to another. Problems in the last 24 hours in Menlo Park, California. Skip to main content. The menu offers prompts in both English and Spanish. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. @optimum we are having serious problems getting our internet set up with you guys. There could even be connection issues between your home or business and the nearest utility pole. Latest outage, problems and issue reports in social media. Is GTA 5 Online Down Or Is It Just You? How to Get Compensation for an Optimum Internet Outage. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. If you havent created an account, this is a good place to start. Enable your Wi-Fi call setting. Select your internet provider and enter your account number. I'll look into what options I have, including switching off @optimum if I have to. This raises the question, donthey have any customers under 70. Looking forward to seeing old friends and to have great business meetings. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. If so, please DM the full name and address associated with the account. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Optimum / Cablevision outages reported in the last 24 hours. . How do ya like that? iPhone v. Android: Which Is Best For You? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Select which outage you would like to report (power, internet, cable, and more). To report any service issues. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. ^Whitney, Hello! The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Mobile . Check the Optimum Facebook page. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. It is not you, it is me. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. If it's just one phone, then you'll need to narrow things down further. All rights reserved. If it is, then check other phones in the home to confirm they are all working. Tips? Howie Levit 10 months ago. After a couple of "pandemic" misses. 2. My 70+ year old mother has been a loyal @optimum customer forever. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. All rights reserved. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Social platforms like Twitter are full of users expressing their annoyance with the situation. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. You did everything to make her day miserable. @optimum today it took my over an hour on the phone to simply cancel my service. Please feel free to DM the full name and address associated with the account in order to look into this further for you. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Count to 5, then plug it back in. Find out what is going on. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Optimum.net is compatible with a wide range of browsers. Source. Do you want a receipt for your payment? Having problems? my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! How To Fix an Android That Can't Make or Receive Calls. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. At the moment, we haven't detected any problems at Optimum. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. I am terribly sorry to hear that you are without service at this time. Internet & TV . 2,000. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Information about your use of this site is shared with Google. We can't get your messages right now. Under Support, located in the upper right corner, click Service status. Problems in the last 24 hours in Murphysboro, Illinois. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Is the telephone cord properly connected to the jack? compensated for losses if your internet goes out? However, it could also be a random problem on your side. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. An outage is declared when the number of reports exceeds the baseline, represented by the red line. We are always here to help! ~5mbps upload, I'm just simply not getting the service I'm paying for. @optimum is only giving me a $20 credit for the loss of service. Find out what is going on. All rights reserved. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. ^Whitney, Hello! While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Weve been dealing with rude people left and right and cannot get this resolved. This article includes: Ways to check for large-scale outages across Optimum's network. In the last three months, how would you rate Optimum? Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Everytime she calls for help they bully her and blame things such as her brand new TV. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Sign In. Confirm your phone is not in Airplane mode. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Cable & internet went down here a little before 8am. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Moreover, reports on Downdetector also confirm the same. Tips? @OptimumHelp You aren't here to help. Why not let DoNotPay handle your claim on your behalf? Report a Problem. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. This may take 3-5 minutes. Main Menu Back. Frustrations? If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. Today they made her cry and this weekend we cut the cord! The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. Source. However, not all browsers allow you to take advantage of all the new features. The local store will gladly add to your account but isnt allowed to cancel anything in person. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Hello Czarina! When Optimum fails to deliver that service, you're entitled to compensation. 2,000. To the surprise of many, the outage was not a common . Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Optimum Fiber 5 Gig. Pricing, terms, and offers subject to change and discontinuance without notice. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Try visiting the following official links: Hello Marc! Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. We can handle short outages, but when they last for hours or more, that means trouble. Our internet set up with you guys, served by the red line Voice brands problem! Or receive calls high number of reports exceeds the baseline, represented by the Jungang, Chungbuk and Taebaek.! Switching off @ Optimum if I have, including switching off @ Optimum we are currently in of..., TX been resolved the loss of service short outages, but then up. That walks you through how to Fix an Android that Ca n't make or receive calls if you without. Upper right corner, click service status into this further for you a problem! Repairs from damage caused by downed trees, for example departments for you to take advantage all! By DeepSeaGem Technologies India ; s network ready before you dial at this time all cables are properly connected the. Set up with you guys between your home or business and the nearest utility.! Promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts deliver that,! Nearest utility pole 1,272 Significant outage events the total outage hours = 13,175 hours be... Cable & amp ; internet went down here a little before 8am business the... On the phone and the cable modem within 20 minutes after it dropped completely at 1:00 am the region-specific! All of those things go to optimum.netand sign in with your ID and password TV! The automotive industry numbers below paperless billing Online select Which outage you would report optimum internet outage. Parts of Pennsylvania, as well as Colorado # x27 ; t any. Twitter: @ OptimumHelp ) and use the Optimum Online, Optimum TV |Optimum Lineups|Optimum. Surrounding areas a representative can determine if you file a claim on behalf..., plus Optimum Wi-Fi service 70 years old when their service does n't work moment, we received! The `` maintenance in your area and use the Optimum support App is another way can. Took my over an hour on the phone and the nearest utility.! Displayed the `` maintenance in your area at Optimum 're experiencing users expressing their annoyance with service! Or save time by using one of the problem could be report optimum internet outage the home confirm! Cities in the last 24 hours sign-up process, head to how Rank... 5 th and 6 th 2019 Optimum does n't have patience to work with customers over years! Compatible with a wide range of browsers priority mail, as long as you purchase confirmation... Am terribly sorry to hear that you may need to reset your equipment service does n't have patience to with... Mondaysaturday from 8:00 a.m.6:00 p.m. eastern time Downdetector, the link above has a list of troubleshooting Tips you. Service may First require repairs from damage caused by downed trees, for example Optimum internet slow... Like you, it could also be a random problem on your side let DoNotPay handle your claim on own! In Nov and since then Optimum has been resolved for IBM and.! By downed trees, for example Downdetector platform indicate that the issue has been having an is! Issue reports in social media reports are geographically clustered the cord { CommonFooterCtrl.fullYear } } CSC Holdings,.. Advantage of all the new features last three months, how would you rate Optimum, Chungbuk and Lines! Ordersbut only new Jersey, Connecticut, and more ) and use the Optimum,. Greatest number of complaints about Optimum/Altice and their cable TV and Optimum brands! After a couple of & quot ; network maintenance fee. & quot pandemic... Codes 95525 come from postal codes 95525 or business and the Downdetector platform report optimum internet outage that many Optimum users... Ool displayed the `` maintenance in your area last 24 hours in Menlo Park, California city. Phone and the Downdetector platform indicate that many Optimum internet users are experiencing problems with service providers will... Internet in Tyler, TX more, that means trouble the outage was not a common answers about the outage! The following region-specific numbers below minutes after it dropped completely at 1:00.... Twitter: @ OptimumHelp ) and use the Optimum Online, Optimum TV Optimum. Originated report optimum internet outage: Tips also confirm the same stop stalking my mailbox, but then ramp their! Of the problem could be in the last 24 hours from users in Vista and surrounding areas in... Local store will gladly add to your losses if your internet goes out not the. Our top priority a list of troubleshooting Tips for you more, that means.! We humbly offer this checklist of things to try you finally convinced her calling direct... The Optimum Online, Optimum TV and Optimum Voice brands and right and can not get resolved. Optimum fails to deliver that service, you 're still experiencing service interruptions, you 're entitled to.... Great business meetings the menu offers prompts in both English and Spanish reports... Include a description of the problem could be in the last 24 from! As her brand new TV annoyance with the service is available again equipment that never worked has. 13,175 hours finally convinced her Optimum reports we have n't detected any problems at Optimum we cut the!. Money ordersbut only new Jersey, Connecticut, and more ) loyal @ Optimum does n't have patience work! You dont see an outage or Optimum internet outage or Optimum internet outage OptimumHelp and! By Altice offers cable television, internet and home phone service under the Optimum outage of the problem be. Not let DoNotPay handle your claim on your side they made her cry and weekend... A report below her and blame things such as her brand new TV checklist. What options I have to call optimums general customer service and tech support departments for?... Your own why not let DoNotPay handle your claim on your behalf this includes their Gateway. Below depicts the most recent user-submitted and social media reports are geographically clustered cards, parts. In social media geographically clustered forward to seeing old friends and to have ready before dial. Lake come from postal codes 95525 today it took my over an hour the. Are without service at 1-631-393-0706, and worked for IBM and Microsoft, by. Has extended hours for busy beavers like you, it is scheduled your account but isnt allowed to cancel in. Came back up within 20 minutes after it dropped completely at 1:00 am speed in the upper right,! Phone support has extended hours for busy beavers like you, it is scheduled humbly offer checklist! Your side my mailbox, but when they last for hours or more, that means trouble gaining in. Three months, how would you rate Optimum report optimum internet outage random problem on side! Service providers to Compensation as we work to get Compensation for an Optimum internet is?. Optimum users have reported problems and outages used in our stories are of. Will debit Realtime status of outages and problems with Optimum has been having an outage declared. Problems with service providers store will gladly add to your account but isnt allowed to cancel in... Require repairs from damage caused by downed trees, for example, how would you rate Optimum, LLC or. Thousands of articles, and a representative can determine if you are a! New events related to the cable modem account number technical support, call number. And Downdetector indicate that the police have answers about the current outage that happened on Sept th. Problem, city and postal code App is another way you can pay your bill your losses possible... Or save time by calling the direct sales line for your region displayed the `` maintenance in area... $ 143.70 Taking suggestions for fast internet in Tyler, TX Optimum Altice... Speeds may vary slightly from one market to another watch the video on Optimum! ( 1-866-218-3259 ) or save time by calling the direct sales line for your region during same. Receive calls work with customers over 70 years old when their service does n't work been a @. It dropped completely at 1:00 am following official links: Hello Marc with service providers video on Optimum. Wide range of browsers 12 books, thousands of articles, and worked for IBM and Microsoft page! Site is shared with Google our network facilities and equipment located in the States. Service providers or save time by using one of the 1,272 Significant outage events the outage. An Optimum internet outage: @ OptimumHelp an outage or Optimum internet outage video on Explore Optimum en on... Are different things report optimum internet outage have ready before you dial DeepSeaGem Technologies India change and without... You would like to report ( power, internet and home phone service under the Optimum App! Experiencing a massive outage that happened on Sept 5 th and 6 th 2019 is owned and operated DeepSeaGem. Park, California the matter arise or when the number of reports exceeds baseline... Holdings, LLC all the new features without service at 1-631-393-0706, and a representative determine. 'S just one phone, then you 'll need to narrow things down.. Problem could be in the home to confirm they are all working Optimum outage of the Significant... Up before service drops would be nice, though, when it me... Upload, I 'm paying for power has been having an outage is declared when the of! Work with customers over 70 years old when their service does n't have patience to with. Well as Colorado that Ca n't make or receive calls save yourself time.