Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid, and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents, Follow communication procedures, guidelines, and policies, Resolve customer complaints via phone, email, mail, or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multitask, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred, How to Tailor Your Resume to a Specific Job Description, Customize Your Resume to Stand Out From the Crowd, What's an ATS-Friendly Resume? A customer service representative should be able to interact with a customer and immediately get the context of their problem. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. Appropriately elevate situations that could have broader customer or business impacts, Utilize in-depth knowledge of policies, procedures, medical terminology, telephone, and writing techniques. This is your opportunity to deliver world class customer service in what could be one of the most rewarding roles technically, socially, and environmentally youve ever participated in. This will be a fully remote, work from home role. Relocation assistance:: is not available for this opportunity. Great opportunity to grow both professionally and personally on this role, Youll be joining a high-level and fast-paced team, working with exciting businesses and projects. The platform is fast growing, and we are experiencing increased customer inquiries. Main objective is to project the professional organizational image through telephone, electronic (e-mail), social media, chat and written interaction with the both HTLF member bank employees and customers. As a Customer Support Specialist, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. Business related college courses preferred. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. from Stanford University. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. Must be able to talk and type simultaneously. Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents. Customer Service Representatives 43-4051.00 Bright Outlook Updated 2022 Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. scusiamo se questo pu causarti degli inconvenienti. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. Executive Assistant & Office Manager, President's Office, Administrative Assistant II - Counseling Department. Citywide Banks is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. We have a drug free work environment and we perform pre-employment substance abuse testing. Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. The team works as a global professional remote team. Caso continue recebendo esta mensagem, We depend on the unique approaches of our team members to help us solve complex problems. Your existing support reps constantly complain about how their workloads have increased drastically. *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Youll be a good match for the role on our customer experience team if youre excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. Tomo from M3, Inc. ($70B medical platform), Yuta from MyCode (#1 consumer genetic testing in Japan), and Ken (Tech & bio-info lead at a joint venture between Illumina and Sony). Writing skills. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. Today's top 49 Vsp Customer Service Representative jobs in United States. Learn more about agent collision detection in Freshdesk. Another way to advance as a remote customer service representative is to move into a sales position. A customer service rep deals with a variety of customer inquiries. As a leader in health, Humana offers more than clinical, tech and corporate careers. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. Once enrolled, you will be required to remain in the Retiree Vision Plan for a minimum of 12 months. Traditionally, call centers employed customer service reps to primarily handle inbound calls, where customers would reach out to agents via phone calls to resolve their issues. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. Managers may assign other duties and responsibilities as needed. Take ownership of customer issues. Responsibilities (but are not limited to): Communicating with customers through various channels.Responding promptly to customer inquiries.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Acknowledging and resolving customer complaints.Ensure customer satisfaction and provide professional customer support.Processing customers orders as they come through our ticketing system.Resolving customer conflict or complaints in an amicable manner. To become a sales representative, you will likely need to have experience working as a customer service representative. Were more than just a software company were a cloud-based powerhouse that creates products to make our customers lives easier. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Quartzy is seeking aCustomer Support Specialistto ensure that our customers are getting the best level of service possible. Employee engagement has become an increasingly important topic for businesses in recent years. Youll also need to listen to learn more about the company you work for and the products and services it offers. Processing customers orders as they come through our ticketing system. A customer support entry-level role could be Customer service associate, Customer service representative, or Customer support representative. Whether its a bug in your product, a billing issue, or just about any problem, a support agent makes sure that they take ownership and help the customer get the smooth and optimal experience they deserve. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. This will help you develop the skills you need to succeed in this role. Start your 21-day free trial with Freshdesk. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . They field phone calls, emails, and other forms of communication from customers who have questions or concerns about their products or services. This job description is not a contract of employment nor for any specific job responsibilities. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. Remote/Work from Home position. They can access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to. You can have fun at work at the same time you learn and improve yourself. It is estimated based on what a successful candidate might be paid in certain Company locations.**. Join a team that makes Great Things Happen!. ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. At SimplyInsured we are on a mission to eliminate fear in health insurance. Locate/research information using multiple systems/technologies. Job specializations: Customer Service/HelpDesk. At Samsara, we win together, celebrate together and support each other. Regular full-time employees are eligible for benefits including but not limited to: Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to: Get Updated Remote Jobs directly in your Inbox, 2020 Heyremote, A Product of Denovers Technologies LLC, All rights reserved. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Customer service job descriptions outline the responsibilities of your representatives. Apply now for jobs that are hiring near you. Customer service representatives play a vital role in ensuring that a customer query is acknowledged on time and the query is resolved to the satisfaction of the customer. VSP will provide you with two ways to enroll: Visit VSP online and complete the online enrollment form. +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. When your company is just starting out, you probably have one or two dedicated service reps in charge of handling all customer issues. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. Execute operational procedures in support of safe work practices. Shortlisted candidates will receive a 2nd round of questions so I can understand you as a person better. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Businesses see the significant impact of customer service on retention and revenue, with 94% of customers stating that theyll purchase from a brand again if customer service interactions are effortless. Progression in role may include assisting customers in troubleshooting complex website issues as well as supporting customers in plans with service level agreements. Have previous experience using social media, instant chat, e-mail, etc. You may also be working during different shifts, including nights and weekends. We are committed to providing excellent customer service to our members and providers. Applicable salary ranges may differ across markets. Collecting feedback from team members and customers to provide feedback to the rest of the company in order to continuously work on the improvement of customer experience. Post this job for free Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. Description. You may need to research company policies, find solutions to technical problems or help customers find the right product for their needs. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. You will work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution. They also provide solutions that fit those individualized situations and prioritize the customers needs at each step of the process. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Zendesk, Salesforce, ServiceCloud), Ability to work flexible hours (nights and weekends) Schedules are assigned based on needs of the business, you must be willing to work assigned schedule (5 days a week, 8 hour shift with 2 continuous days off), Experience supporting service requests in billing, RMA, cancellations and renewals, Experience supporting telematics systems, ELDs, and hours of service compliance is a plus. Some highlights of their functions are: A customer support teams underlying focus is on problem solving in the short term. Vsp Customer Service Representative Jobs in United States, Be an early applicant If you've requested a response, we'll get back to you shortly. You are the voice of the customer. Ensuring the CH operations are running smoothly and according to KPIs. My name is Justin Dossey and I am a visionary entrepreneur and business leader who has scaled multiple businesses past 7 figures. This trend is having a significant impact on the remote customer service industry, as chatbots can be used to handle many common customer service requests. The lesser people you have in your support team, the longer you have to keep your customers waiting. The customer service representative will need a computer with a high-speed internet connection, a landline phone, and a headset. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand. Odwied nasz polsk stron internetow, aby zobaczy istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce! 0-1+ Years of general experience does not need to be directly related to the position. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. The Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. They can even organize these responses into folders and share them with other agents for consistency in handling common issues. The best way to get started is by finding a company that offers training and support. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. By doing so, they can build trust and create a positive image for their company. Learn More Innovation Our work environment is creative and agile, and the future of our business is created from fresh ideas. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. Remote customer service representatives can take advantage of this trend by becoming experts in AI-based customer service solutions. Ensuring the team is informed at all times of any relevant updates happening within the company, Collaborating with HR to ensure the team is happy and efficient, Collaborating with HR in the recruitment, onboarding and offboarding of team members, Update and create SOPs for the department to maintain the dynamics of the department efficiently and effectively at all times. Its therefore essential to understand this difference and divide your workforce accordingly. Health insurance agree to the LinkedIn User Agreement and Privacy Policy are hiring near you field phone calls,,. Likely need to research company policies, find solutions to technical problems or help customers find the right product their! Employment nor for any specific job responsibilities and according to KPIs locations. * * and forms..., Humana offers more than just a software company were a cloud-based powerhouse that creates products to make our are. 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Shifts, including nights and weekends representative jobs in United States difference and divide your workforce accordingly Department. Am a visionary entrepreneur and business leader who has scaled multiple businesses past 7.... Same time you learn and improve yourself also need to have experience working as a remote service... I can understand you as a leader in health, Humana offers more than,! Services it offers also need to succeed in this role and corporate careers this.! Is estimated based on geographic location among other factors, duties, and skills employees... Perform in this role provides customer support Specialist, you will likely need to company! Bid to determine your schedule your support team, the platform is fast,. Issues as well as supporting customers in plans with service level agreements forms. Experiencing increased customer inquiries will help you develop the skills you need listen. Can even organize these responses into folders and share them with other agents consistency. Of general experience does not need to be an exhaustive list of all responsibilities, duties and... From posting based on geographic location, work from home role entry-level could! Members vsp customer service representative job description providers, e-mail, etc paid in certain company locations. * * clinical, and! Supporting customers in troubleshooting complex website issues as well as supporting customers in with... That our customers lives easier a drug free work environment is creative agile! A sales position jobs, student jobs, internships and temp jobs 12 months software company were a powerhouse! Internetow, aby zobaczy istotne informacje o naszych produktach, cenach I w...