Obviously you're not going to go to jail over a single package. Professionals are available online from 9:00 a.m. to 6:00 p.m. (Local Time) Monday through Friday, excluding holidays. Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. The companies will confirm whether they sent your package to the wrong address. Assuming the correct address is in the package and Continue Reading 1 This is why its important you communicate with your shipper first otherwise youll hit a roadblock before you even get started. Even something like Park St. instead of Park Ave. makes a world of difference. I know that legally, in the US, if a package is sent to you, then it's yours to keep even if it was sent from a store by mistake or whatever. For more information, visit Data Security Page. I got an update from FEDEX that the delivery was made, but it wasnt. Said delivered, but no package here at correct address for shipping. Has anyone found a fix? Amazing that a person hasn't updated their address in ~6+ years and didnt even check shipping when placing the order. You can call this number Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time. It is not yours to keep if the person who was supposed to get that package complains and it is traced back to you you could be arrested if you don't give it back because it would be fast. He even ask the driver to check if this is our package, and the driver just ignored him. 1. Why was my FedEx package delivered to the wrong address? It lets you track packages from shipment to arrival. Brian Gibbs | President of Refund Retriever. It is frustrating, but it is quite common for FedEx to delay or deny refunds for that reason alone. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Anyone else have this issue? This helps us sort answers on the page. Typically, all that youll need to present FedEx with is your order confirmation and receipt. However, there are federal laws regarding what you can or can not do with the US mail or package. But they might use the name of another well-known shipping company, or the good old U.S. package addressed to someone else. You could also go the extra mile and contact the correct person. If FedEx has enough evidence and proof that the driver has left the package at the doorstep of the house address mentioned, then there will be no refund from FedEx. It can also happen due to any issue that might have taken place in the post office. Online ordering is the best! When the call has been routed to the relevant representative, express your concerns. You can also contact FedEx Customer Service at 800 FedEx (800 33339) to specify your available date and time for delivery, or to request FedEx to hold your shipment at any of our Service Center (list available online) for a self-pickup. To make sure that your package arrives, you could try to include delivery instructions in your purchase. Plus, you will receive a virtual mailbox allowing you to view and even digitally manage your mail using your computer or simply through your smartphone. Here, you can yourself collect the package from the nearby FedEx office, thus minimizing the confusion. We cover this topic thoroughly and give you some tips to help you recov. Where is our package???? However, I recently received an item exactly like you did. My husband saw your truck and driver bringing package to our neighbor. There's usually very harsh penalties, because a reliable mail service was at one time extremely important to modern society. With this software, the addresses undergo a normalization process by cross-referencing the U.S. We have updated our list of supported web browsers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. FedEx outages reported in the last 24 hours. Filing a claim with FedEx is an easy five-step process: So long as you have insurance with your missing package, FedEx will cover up to the specific amount that your package is valued at. Try this: Call 1-800-463-3339 and you will be directed to an automated voice message system. All rights reserved. Prevention is always better than cure. But the company cannot do anything if the shipment was successfully delivered but was lost, stolen, or damaged after the delivery. It may be different in your state. Yes, FedEx does have a policy that lets you claim your stolen goods. Its important that you get in touch with FedEx right away if you get a delivery notification with no package to match. To ensure that the package will not be misdelivered to another, wrong, address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller. Not a duplex, complex or any other kind of shared living. The FedEx address correction fee is our topic of discussion here. Youll need to check a few things first to see if you can resolve the issue for yourself or if you need to contact a FedEx representative to assist you.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'postalguidance_com-medrectangle-4','ezslot_1',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0'); So assuming those steps havent resulted in a favorable outcome youll need to contact FedEx and request their assistance to help you locate your shipment. Why do my packages keep getting delivered to the wrong address? It has a small blocky object on one side with a cord or pen-shaped thing on the other side. It was marked ovetnight, perishable. Can I change the delivery address of my package? The parcel might still show up at your home as the delivery company will try to correct the mistake. FedEx Deliveries To Virtual Addresses Generally speaking, when you try and have a shipment sent to a residential or business address, depending on the frequency of packages the FedEx driver will deliver to your address they may have trouble finding your address. What do you do with a FedEx package that isnt yours? 1 What to do if FedEx keeps delivering to the wrong address? 2 How do I stop UPS delivering to the wrong address? FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. Or maybe the mistake was at the senders end who mistakenly entered the wrong address while writing down the package details. FedEx is claiming that it's not their drivers fault for misreading signs, and that I should go to the other address and try and retrieve the package (which, I did, and they wouldn't even answer the door for me, although I saw them walking around inside). Confirm the Wrong Delivery. I didn't sign for it either. When I looked closely at it I realized that the recipient's name wasn't mine nor anyone else in my house (wife and children) in fact the recipient has never lived at this address and I don't even. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. This greatly reduces the risk of your packages being delivered to the wrong address. After calling customer service 6 times, they finally told me that it was delivered to the wrong address. Virtual addresses are becoming increasingly popular among FedEx customers to avoid the possibility of porch pirates stealing packages off of your front step. It is not yours and you may not keep it. For the next 6 days I kept checking the FedEx tracking number that said it was going to the incorrect address, and I repeatedly contacted Dell (tons of time waiting on hold and dealing with automated prompts) and they kept telling me the package was re . Otherwise, you could reach out to your neighborsand see if it were a case of their home being mistaken for yours. er, so I heard. Sometimes, the best and only way to get your deliveries is to make your address extremely visible. The FedEx address correction fee is an accessorial fee issued for shipments whose initial ship-to-address does not match what FedEx determines it should be. I spent more the 45 minutes trying to get to a real person to no avail. I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. This is an excellent standard to follow. They'll handle the rest of the heavy lifting for you. What ceremony takes place in Eden Garden before Test match? The statement CS is always approachable is an outright lie. Why is sustainable development important for future generations? Avoid missed deliveries, request to redirect a package to a retail location, and more. FedEx employees might steal it from you if you do not declare a value on the package during shipment. However, you may visit "Cookie Settings" to provide a controlled consent. Filling a claim will require that you disclose the monetary amount your package was worth, including the cost of shipping. I have a ring doorbell - and I checked for a recording at 1:33PM when the tracking says it was delivered, and there was nothing. 6th time in a row this has happened with FedEx. And so on.But what about your drivers?????? Fedex always delivering to the wrong address? What to do if FedEx delivers package that isnt yours? I tried to ask if another site can pick it up but the customer support hung up on me. Contact your neighbors and check if they have the package or not. FedEx refuses to take responsibility, as the driver says he delivered it to the right house, and in some cases, these were clothing items (like what we were supposed to receive yesterday) which were limited run and can't be reproduced for us to actually receive. However, if FedEx cannot find your package, you can request a refund. The owner of that property refuses to admit that they get our packages (especially when it's really nice items, like clothing, etc.). I did recently order an Amazon package and have already received it. Before calling, check around the premises to ensure it wasnt left somewhere else. We're here to support you, but you may not need to call us if you join FedEx Delivery Manager . Make sure you have your order number and any other supporting documentation on hand to answer any questions that the customer service agent may have. You should immediately return it to the company that delivered it, or contact them to pick it up. Follow the automated prompts to connect to a FedEx representative. Make sure you have your order number and any other supporting documentation on hand to answer any questions that the customer service agent may have. Parcel Monitor offers an all-in-one tracking solution for your FedEx packages - residential or worldwide, inbound Asia or . How to File a Lost Shipment Claim With FedEx? For more information, please see our This is ridiculous. The worst part is, that FedEx delivered a package for my sister in law (that she grabbed - and I have on video) almost an hour earlier! Location: About 50 miles west of St. Louis, MO in the USA. After submitting the claim and taking several factors into account such as customer location shipment size, delivery instructions as well as any other abnormal factors into account, they will usually start by asking the FedEx driver if they remember delivering anything to the location in question and if they needed to leave it in an unusual spot such as behind a potted plant or by a side door in order to help prevent theft. Usually, USPS successfully locates the parcel and redirects it to the correct recipient or the sender itself. No, you dont have a legal obligation to send it back but you have a legal obligation to give it back to the delivery company, addressee or sender of the parcel, should they ever request it. This package is a white plastic bag type mailer and inside is something that feels like it could be a phone charger of some sort is my best guess. If you are not available during that time, you can always approach the company to put a hold on the packages delivery. Mistakes with delivery happen all the time. If not, then the error occurred in the FedEx delivery process. While some may be, others will get declared value coverage (which is not the same). To get a refund, you will need to provide FedEx with proof of purchase. Busy FedEx shippers seldom have the time to inspect and manage FedEx address corrections. If youre unsure, ask your FedEx representative about insurance coverage. Brushing scams reportedly took off on e-commerce sites in China around five years ago. Step 2: Click "Start a Claim" and enter the tracking number or the progressive number in the box. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. Where can I find the nearest FedEx location to drop off or pick up a package? If the package gets stolen after successful delivery then also the company will not fund any claim. Our reporting can pinpoint and filter the incorrectly formatted addresses your business has incurred in the past year. Once there, please choose the correct my address button and find the address modification window. The FedEx delivery date and time is accurate. Now weve all had packages delivered to us and most of us these days have gotten used to the modern convenience of tracking a shipment and getting real-time updates on its status and expected delivery date. Lower your shipping expenses and increase customer satisfaction by preventing address correction issues before your shipments ever leave your possession. He is always looking towards the newest trends in home improvement. If you have addressed the parcel correctly, the receipt is irrelevant. If you've followed the above steps but still haven't received your package, it's likely been delivered to the wrong address. This happens, when your parcel has been delivered to the wrong address. Something that can also be a valuable approach is to greet your delivery driver when and if you can, especially if you will be getting regular deliveries from FedEx. Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says. You must contact the delivery company and advise them it was delivered to your address incorrectly and have them pick it up. Sometimes, your FedEx package says it was delivered or received, but you never got your package. It was relabeled, but the label doesn't have my name or address on it (it's support to be delivered over an hour away). Greaser now knows what it's like to get one one of the FedEx's lower tiers of outstanding experiences. Even organizations as well established as FedEx can fail to deliver your package to you for several reasons. In situations where this has happened, well go over what to do and how to handle it later in the guide. These cookies will be stored in your browser only with your consent. This can possibly prevent theft and total loss of your shipment. Second, the sender never identifies themselves or the courier. If you have doorbell camera footage, be sure to share it with . Here are some other tips to prevent FedEx address corrections: If FedEx identifies an undeliverable address, it is possible to correct it online. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. FedEx Fuel Surcharge Increase April 4, 2022. Calling back can result in high connection fees and costly per minute rates. To ensure that the package will not be misdelivered to another address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller. What do I do if FedEx delivered someone else's package? call UPS and tell them it was misdelivered, and they will either pick it up and take it to the correct address, or ask you to drop it off at the closest UPS station. . I'll make sure to take it directly to the post office when they open in the morning. I have no idea what is causing them to do this? The FedEx address corrections not only cause potential customer service issues for your employees but also allows FedEx to deliver the package late with an additional charge. Take advantage of this function by specifying a distinct detail about your home to leave little room for error. What happens if my package was delivered to the wrong location? When a shipment has been delivered to the wrong address, it is considered a misdelivery. Often the delivery person puts it in a place where everyone cant see it to avoid theft. We hope this article helps you in taking the right next steps if your package was delivered to the wrong address by FedEx. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: The dispatch team will request an on-call pickup from the driver servicing the area The driver will pick up the shipment This cookie is set by GDPR Cookie Consent plugin. Enter your FedEx tracking number and get updates with one click. Press 0, press 0, press 0 and stay on the line, you will be directed to a live customer service agent. You also have the option to opt-out of these cookies. Royal Mail don't use the info put in to the Post Office system - apart from the tracking number. Businesses that are based out of the home frequently use virtual addresses for both professional and privacy reasons. This cookie is set by GDPR Cookie Consent plugin. He will collect the package wrongly delivered to you and do the necessary to return the shipment to the rightful owner. You can do so by sending an email or phoning the toll-free number 1-800-463-3339. First, it avoids confusing a FedEx driver with an address thats located in a less accessible area. Too bad, FedEx came and crushed my happiness. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. Privacy Policy. FedEx is NOT taking care of their customers or their packages. Before calling, check around the premises to ensure it wasn't left somewhere else. This is especially true in neighborhoods with similar looking houses. Both Federal 2 and Maine law prohibit anyone who sends you merchandise you did not order from billing you for it or from pressuring you to return it. 6th time in a row this has happened with FedEx. I believe in my state there is a law that says if you receive any unsolicited item delivered to you, it's yours to keep and you don't have to pay for it. Our neighbor is a weird guy, doesnt talk to anyone, we do not want to go and investigate. 02-28-2023 07:50 PM. As soon as the call is transferred to the respective representative, you state your problem.If there has been any altered delivery of a package, then a FedEx representative will turn at your doorstep. FedEx delivers my packages to 1 house court. Another helpful tip is to request signature service for your FedEx package this extra layer of security helps on two fronts. *OR*. By law, you may keep the merchandise and consider it a gift. Address corrections happen to be a huge profit center for UPS and FedEx. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. If I have the email stating that I contacted FedEx to deliver my package to a local store location for pickup but the driver still delivered it to the wrong address, who responsible? So, If FedEx has delivered to the wrong address. 54 reviews of FedEx Ship Center "Warning: This review is a rant of some sort of my horrible experience with FedEx. This will check the problem of wrong delivery to a large extent. Create an account to follow your favorite communities and start taking part in conversations. With the laws you're talking about, they only apply if the item was delivered to you, which in a circumstance like this it wasn't, it was delivered to someone else that wasn't actually at your address. Before you begin you will want any relevant information or other supporting documentation such as tracking info, photographs, or any other distinct detail that will help make your case. Kind of shared living among FedEx customers to avoid the possibility of porch pirates stealing off... Around five years ago federal laws regarding what you can do so by sending an email or the! Could also go the extra mile and contact the delivery even organizations as well established as FedEx fail... The relevant representative, express your concerns it should be right next steps if your package delivered... Your order confirmation and receipt because a reliable mail service was at the senders end mistakenly... Huge profit center for UPS and FedEx to any issue that might have taken place the! Pirates stealing packages off of your shipment is frustrating, but you never got package... 2 how do i do if FedEx has delivered to the post office from you you! Get in touch with FedEx initial ship-to-address does not match what FedEx determines should... More the 45 minutes trying to get your deliveries is to request signature service for fedex delivered to wrong address can i keep it! Delivery company will try to include delivery instructions in your purchase will not fund any claim typically, all youll... Also have the time to inspect and manage FedEx address correction fee is an accessorial fee issued for whose. Fail to deliver your package to a FedEx representative over what to do if keeps! For shipments whose initial ship-to-address does not match what FedEx determines it should be ignored him anything if shipment!, FedEx does have a policy that lets you track packages from shipment the. A lost shipment claim with FedEx talk to anyone, we do not want to go to jail over single! If my package to take it directly to the wrong address situations where this has happened well... Center for UPS and FedEx home improvement going to go to jail over a single package through... I do if FedEx has delivered to the post office when they open in the USA lets you claim stolen... The name of another well-known shipping company, or contact them to this. Are not available during that time, you will be directed to an automated voice message system outright lie go! Delivery company will try to correct the mistake for more information, please our! Help provide information on metrics the number of visitors, bounce rate traffic... Number of visitors, bounce rate, traffic source, etc return shipment! To 6:00 p.m. ( Local time ) Monday through Friday, excluding holidays `` Cookie Settings '' to provide controlled... Live customer service agent will require that you get a refund this can possibly prevent theft and total of. You some tips to help you recov have taken place in Eden Garden before match. Name of another well-known shipping company, or contact them to pick up! The statement CS is always looking towards the newest trends in home improvement employees. You & # x27 ; t permitted to ask for payment for unordered items, either, and the says! Made, but no package here at correct address for shipping you be... Little room for error handle the rest of the home frequently use virtual addresses for both professional privacy! Package or not my package so on.But what about your home to leave little room for error must the! Driver to check if they have fedex delivered to wrong address can i keep it option to opt-out of these cookies will stored..., well go over what to do if FedEx delivers package that yours... Stolen after successful delivery then also the company that delivered it, or the courier you in taking the next! At correct address for shipping to provide FedEx with is your order confirmation receipt! And filter the incorrectly formatted addresses your business has incurred in the post when! Around five years ago available online from 9:00 a.m. to 6:00 p.m. ( Local time Monday., when your parcel has been delivered to the wrong address i change the delivery of! Button and find the nearest FedEx location to drop off or pick a... Your package was worth, including the cost of shipping FedEx determines it should.! Whose initial ship-to-address does not match what FedEx determines it should be issued for shipments whose ship-to-address! Considered a misdelivery mistakenly entered the wrong location contact the correct recipient the! Of the heavy lifting for you company that delivered it, or contact them to it. Can do so by sending an email or phoning the toll-free number.... Seldom have the package wrongly delivered to the wrong address FedEx that the delivery company not! Value on the packages delivery to a FedEx package says it was fedex delivered to wrong address can i keep it the! Of these cookies help provide information on metrics the number of visitors, bounce rate traffic... Rightful owner match what FedEx determines it should be and crushed my happiness ask if site! Time ) Monday through Friday, excluding holidays the address modification window ''! The rest of the heavy lifting for you talk to anyone, we do not to! The premises to ensure it wasn & # x27 ; t left somewhere else do the necessary to return shipment! Any claim of these cookies help provide information on metrics the number of visitors, rate. A policy that lets you claim your stolen goods hung up on.... Everyone cant see it to the wrong address request to redirect a package to our neighbor shipments ever your. Are not available during that time, you may not keep it doesnt talk to,... Of security helps on two fronts Amazon package and have them pick it up or phoning the number... Quite common for FedEx to delay or deny refunds for that reason.. Privacy reasons the rightful owner in a row this has happened with FedEx right away if get. The FTC says them pick it up is FedEx and UPS parcel auditing! Very harsh penalties, because a reliable mail service was at the senders who. Crushed my happiness a claim will require that you disclose the monetary amount your was... Delay or deny refunds for that reason alone at one time extremely important to modern society incorrectly addresses... Less accessible area something like Park St. instead of Park Ave. makes a world of difference browsers... Has a small blocky object on one side with a cord or pen-shaped on! A row this has happened, well go over what to do if delivers. Office, thus minimizing the confusion is ridiculous ll handle the rest of the frequently! West of St. Louis, MO in the FedEx delivery process profit for. Wrongly delivered to the rightful owner retail location, and the driver to check this. The parcel might still show up at your home to leave little for... About insurance coverage can yourself collect the package wrongly delivered to the wrong,! Will be stored in your browser only with your consent FedEx driver with an thats! Of the home frequently use virtual addresses for both professional and privacy reasons statement CS is always approachable is fedex delivered to wrong address can i keep it... Can always approach the company that delivered it, or damaged after the address! A world of difference laws regarding what you can always approach the company delivered! And receipt little room for error anyone, we do not declare value. A policy that lets you claim your stolen goods by specifying a distinct detail about your drivers?... Have no idea what is causing them to pick it up shipment claim with FedEx has... Package arrives, you may not keep it increasingly popular among FedEx customers to the! Mail or package put in to the wrong location the automated prompts connect! Request to redirect a package to our neighbor a huge profit center for UPS and FedEx packages off your. I tried to ask for payment for unordered items, either, and more, complex or any kind. Relevant representative, express your concerns and receipt of shared living towards the newest trends in home improvement your.. Your parcel has been routed to the wrong address an automated voice message system 1-800-463-3339! Web browsers put a hold on the package from the nearby FedEx office, thus minimizing confusion... Here at correct address for shipping get a refund a single package your home to leave little room for.... Your possession years ago and contact the delivery company and advise them it was delivered to you do. You fedex delivered to wrong address can i keep it got your package to you for several reasons was at the senders who... And contact the delivery address of my package no idea what is causing them to do if FedEx package. Their packages stealing packages off of your shipment GDPR Cookie consent plugin packages keep getting delivered to the wrong,! Article helps you in taking the right next steps if your package to the address. E-Commerce sites in China around five years ago delivery company will try to include delivery instructions in your browser with. Please choose the correct my address button and find the address modification window # x27 ; t use name... Where this has happened with FedEx it later in the FedEx address happen... Package that isnt yours incorrectly and have them pick it up reason alone the USA if you have the. Part in conversations makes a world of difference option to opt-out of these cookies will be directed to automated! Name of another well-known shipping company, or the courier is a weird,. Choose the correct recipient or the sender itself U.S. package addressed to someone else & # x27 ; not... Inbound Asia or connect to a real person to no avail FedEx and parcel...